The Team of the Month recognition is awarded for the amazing work that numerous teams, groups, committees and departments perform either on a regular or occasional basis that directly relates to any of our five cornerstones: People, Quality, Service, Growth and Finance. The Team of the Month is given a luncheon celebration hosted by Michael V. Sack,President and Chief Executive Officer, banners listing their team name are featured throughout our facilities, they are given a framed certificate and the opportunity to present for give minutes at a Leadership meeting.
Nomination forms may also be picked-up in the Human Resources Office at either Lawrence Memorial Hospital of Medford or Melrose-Wakefield Hospital.
Team of the Month: April 2015
West 1 and South 1, Lawrence Memorial Hospital of Medford
At Lawrence Memorial Hospital of Medford, West 1 and South 1 may be two separate and distinct units in the eyes of the state of Massachusetts, yet in the hearts of the staff, the units are one. They have withstood tremendous change over the past year and stepped up to ensure patient care and safety throughout multiple transitions.
To fill gaps in coverage, Christine Russell, RN, accepted the temporary assignment of clinical practice leader (the only one for the two units), and Carrie Huff-Souto, OTR/L, became the temporary operational director for the program. Both leaders worked closely with Carol Plotkin, LICSW, system director for behavioral health, and Samir Patel, MD, medical director for the program. Christine recruited and oriented new staff members, while Carrie ensured that the program maintained regulatory compliance. The Unit Council was reinvigorated, and the executive leadership team demonstrated support through weekly meetings and ensuring that the program had the supports necessary to provide excellent patient care.
With a focus on a return to basics, the unit census was controlled to ensure that staffing levels consistently would be appropriate. The use of travelers and agency was avoided, and a refocus on staff and patient engagement was prioritized.
Compliments began to stream in regarding the care provided. Many compliments continue to be received from families, outside facilities, and even surveyors from the Department of Mental Health. There is an ongoing waiting list of patients who have been referred for care on the units.
Recently, a family whose patriarch passed away wrote to express their gratitude for his care on the units. “You all made a big impact on him (very positive)” the letter reads, “and we really appreciated each and everyone’s assistance through the somewhat difficult period…Remain positive and continue showering the locals with the TLC afforded our Dad.”
West 1 and South 1 staff demonstrate caring, compassion and commitment to their patients, to our community and to one another!
News & Events
Wednesday, April 22 2015 12:30