The Team of the Month recognition is awarded for the amazing work that numerous teams, groups, committees and departments perform either on a regular or occasional basis that directly relates to any of our five cornerstones: People, Quality, Service, Growth and Finance. The Team of the Month is given a luncheon celebration hosted by Michael V. Sack,President and Chief Executive Officer, banners listing their team name are featured throughout our facilities, they are given a framed certificate and the opportunity to present for give minutes at a Leadership meeting.
Nomination forms may also be picked-up in the Human Resources Office at either Lawrence Memorial Hospital of Medford or Melrose-Wakefield Hospital.
Team of the Month
Labor and Delivery, Melrose-Wakefield Hospital (MWH)
A physician wrote in to share how kind and professional the nurses were in Labor and Delivery. They made the physician's experience of delivering her baby at MWH an excellent one saying she hoped they would be recognized for doing an amazing job and going beyond what is expected. The team has worked hard to improve their department. Recently they added flex positions in order to reduce the on-call requirement, which improved their overall Partnership score 4.3 points from the last perception survey. This also enables them to staff to volume without the additional cost associated with an on-call model, which in turn improves staff satisfaction and assures appropriate nurse to patient ratios, which is currently one-to-one in Labor. They have recruited and hired three young female OB/GYNs over the past two years and are planning an internal marketing program focused on employees who are, or may soon be planning to have a baby. Twice monthly they hold nurse-led tours for couples interested in delivering at MWH.
They also attained the 'Baby Friendly' designation and launched the 'New Graduate Residence Program' to off-set the shortage of qualified candidates applying for labor and delivery positions. Their Press Ganey score for 'Overall Care Given' is 93.3, above the national mean of 90.5. They have implemented bedside reporting and structured rounding to improve the continuum of care. Their multi-disciplinary OB/GYN taskforce has reduced the primary cesarean rate to below the state average in fiscal year 2014 and they have eliminated elective deliveries for less than 39 weeks gestation. They show continuous support of the 'Baby Friendly' philosophy and practice.
News & Events
Tuesday, February 25 2014 14:04