The Employee of the Month recognition is awarded for the amazing work that an employee performs above and beyond their normal work responsibilities, which aligns directly with any of our five cornerstones: People, Quality, Service, Growth and Finance. The Employee of the Month receives a $50 American Express gift card, $100 from the Medical Staff, an Employee of the Month pin, a framed certificate and parking onsite for the month. Employees of the month are also considered for the Employee of the Year recognition. Employees of the Year are selected by the Rewards & Recognition Committee and receive one week of paid time off and $1,000.
Nomination forms for Employee of the Month may also be picked-up in the Human Resources Office at either Lawrence Memorial Hospital of Medford or Melrose-Wakefield Hospital.
Employee of the Month: May 2015
Nancy Consolo, Senior Billing Analyst
As a billing specialist, Nancy works collaboratively across departments at Hallmark Health and was collectively nominated by compliance, case management, health information management, and the Hematology and Oncology Center. “She is the consummate team member,” wrote Tessa Lucey, chief privacy officer. “She works closely with other departments to identify, correct and prevent billing concerns.”
Nancy has a wealth of knowledge with insurance reimbursement and the frequent changes that occur. She is instrumental in mentoring staff on the billing process, helping people learn the complex system of medical billing. “The education Nancy provides helps us do our jobs properly and efficiently,” said Elisa Scher, system director of hematology and oncology.
Nancy is always energized and ready to conquer every task at hand, yet so easy to work with,” added Nancy Cloutier, director of health information management. Her fun and humorous attitude makes people laugh even while dealing with the often frustrating ins and outs of billing.
Nancy is a former recipient of employee of the month in 2011, and her exceptional service has not wavered over the years. “Nancy is always willing to go the extra mile for the organization,” said Tessa.
News & Events
Friday, May 01 2015 15:04