It is our mission to provide, in a community-based setting, the highest quality health care to Boston’s northern suburbs. By doing so we strive to become the health care system of choice in the region for you and your family. By openly sharing the recognition we receive and our quality rankings, we hope it demonstrates to you our commitment to quality care. We take the recognition we receive and our quality rankings very seriously. Constantly monitoring our results and using them as a guide for how we can improve the services we provide to you and your family.
Becoming an informed healthcare consumer
Where you decide to receive your health care is an important decision. Often times you consider many factors including: location, convenience, access to the latest technology and access to highly trained physicians and clinical teams. One thing that you and your doctor should always consider carefully is the quality of care provided. Selecting a location that repeatedly demonstrates their commitment to quality. Does your choice have a proven record of providing the most appropriate and effective care? Is the care accessible to you when you need it? Are they focused on your particular needs? Now, with the wide array of information available on quality care, it is Hallmark Health System’s (HHS) commitment to help you determine which are the most reliable sources of information and help you understand this information so you can become an informed healthcare consumer.
Hallmark Health System is proud to release the following year end results from our Patient Satisfaction Measurements. The impressive results illustrate how we focused much of our efforts on effective communications with patients, keeping in mind what the patient and even their family members wanted to know, needed to know and how best to reduce their overall anxiety during their hospitalization. Our scores are a great testament to the hard work that all areas of our hospital system have done to improve the overall patient experience in both satisfaction and safety.
We have implemented many new patient access and treatment systems in our emergency departments which will positively impact the patient and family experience. Our VNA had an ambitious goal of 88.5 for Rate the Agency and ended the year with a 89.2. Hallmark Health System is committed to improving patient care, safety and satisfaction and will be introducing new initiatives over the next year that will improve the overall experience for every patient we care for. At Hallmark Health System clinical excellence and patient satisfaction is our passion.
Hallmark Health System Inpatient Patient Satisfaction
Improving the patient experience: Year End Summary
Hallmark Health System Emergency Department and VNA Patient Satisfaction
*HHS ED Combined Score has been recalculated to reflect discharge % at each campus
Awards and Recognition
As one of the largest employers in the region, HHS is proud to be recognized by the communities we serve as an employer of choice, a health care system of choice and a Center of Excellence. We will strive to keep the recognition we have received so far and adding more as way to help us monitor what we do and how well we do it.
At Hallmark Health System (HHS), we believe we offer the highest quality and safest care in the region. But don’t take our word for it. Hear what some of our patients have to say about their experience with us:
The difficult times are behind Keri Verity, who had a total hip replacement at the HHS Center for Orthopedics and Sports Medicine. Thanks to the orthopedic surgeon, nurses and physical therapists at HHS she is back to doing the things she loves including riding her Harley Davidson motorcycle. Read more
It’s been close to a year since Lynda Clark wrapped up treatment for breast cancer at the HHS CHEM Center for Radiation Oncology. She is feeling much better, is back to her normal routine and is grateful to the Center’s staff for helping her through treatment and getting her back on the road to recovery. Read more
Michael Burns was well above 300 pounds when he came to the HHS Center for Weight Management and Weight Loss Surgery. He has lost more than 100 pounds since having lap-band surgery and is even training to run the Boston Marathon. Read more
Due to complications Erin Friedrich was rushed in for an emergency C-section and was not awake when her first child was born. She was disappointed and hoped things would be different when she had her second child. Thanks to Melrose-Wakefield Hospital they were! Read more
Safety Counts!, a newsletter highlighting safety at Hallmark Health System
Vol 2, No. 2, February 2014
Vol 2, No. 3, March 2014
Vol. 1, No. 5, December 2013
Vol 2, No. 1, January 2014
Vol. 1, No. 4, November 2013
Vol. 1, No. 3, October 2013
Vol. 1, No. 2, August 2013
Vol.1, No. 1, July 2013
Sources of quality information
Centers for Medicare & Medicaid Services
This federal agency offers free access to standardized information on the quality of hospitals nationwide.
The Joint Commission (formerly Joint Commission on Accreditation of Healthcare Organizations)
As the nonprofit organization responsible for accrediting hospitals, this organization provides free access to comparative information on the quality of hospitals throughout the country.
Massachusetts Board of Registration in Medicine Physician Profiles
This state agency oversees physician licensing and provides free information to consumers about the education, training and experience of physicians licensed to practice medicine in Massachusetts.
Massachusetts Patients First
A voluntary collaboration of Massachusetts hospitals and nursing leaders that provides free information about nurse staffing in Massachusetts hospitals.
News & Events
Tuesday, February 25 2014 14:04