News Releases

New behavioral health area is latest in emergency department enhancements

Dec. 5, 2012 - Hallmark Health System’s Melrose-Wakefield Hospital recently made major improvements to its Emergency Department to enhance patient care, safety and patient and family satisfaction. The Emergency Department lobby has been redesigned with new lighting, flooring and furniture to provide a more contemporary and comfortable waiting area for patients and family members.

 

The Emergency Department also opened an area specifically designed to accommodate behavioral health patients and their families. The new treatment area includes private rooms and a lounge, which provides a more therapeutic environment for patients. Melrose-Wakefield Hospital is the only hospital in the region taking these cutting edge steps in behavioral health care.

 

This is just the latest in patient care enhancements to the emergency departments at both Melrose-Wakefield Hospital and Lawrence Memorial Hospital of Medford. Earlier this year, the hospitals implemented a new patient-centered transfer process for patients admitted to the hospital through the emergency departments. The process, the first of its kind at any hospital north of Boston, enhances the patient experience with a focus on safety, quality and timeliness of transfer. The process involves a bedside report that includes the patient, family member, the Emergency Department care team, (which includes a physician or physician assistant as well as a nurse) and the inpatient nurse assigned to the patient. Once this transfer of care is completed, the inpatient nurse accompanies the patient to their room.

 

To provide the highest quality of customer service, patients are seen and greeted immediately by staff as they enter the Emergency Department, even if the visit is in the middle of the night. The registration process and assessment begins soon after they enter the Emergency Department and there is greater use of Electronic Medical Records (EMR). Registrations are now performed at the bedside as the patient begins treatment.

 

Behind the scenes, steps have been taken to increase efficiency to reduce the time patients and staff must wait for lab and diagnostic test results. This step alone significantly reduced the time patients were in the Emergency Department. As a result, patients are experiencing reduced wait times and more efficient care. The emergency departments are also recording rising patient satisfaction scores from Press Ganey, an independent national firm that measures how patients feel about their hospital experience.

 

For more information about Hallmark Health System, visit www.hallmarkhealth.org or follow us on Twitter at http://twitter.com/hallmarkhealth.

 

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Hallmark Health System is the premier, charitable provider of vital health services to Boston's northern communities. The system includes Lawrence Memorial Hospital of Medford; Melrose-Wakefield Hospital, Melrose; Hallmark Health Hematology and Oncology Center, Stoneham; The CHEM Center for MRI, Stoneham; Hallmark Health Medical Center, Reading; Hallmark Health VNA and Hospice; Lawrence Memorial/Regis College Nursing and Radiography Programs, Medford and Hallmark Health Medical Associates, Inc. Hallmark Health System is affiliated with Massachusetts General Hospital for cardiology and Tufts Medical Center for neonatology and the Joslin Diabetes Center for diabetes care.

 

Hallmark Health System offers new Intensive Outpatient Program

Dec. 3, 2012 – Hallmark Health System is pleased to announce the expansion of its behavioral health services to include a new Intensive Outpatient Program (IOP) on the campus of Lawrence Memorial Hospital of Medford.

 

The IOP is a short-term, mental health treatment program for people with symptoms such as depression and anxiety that interfere with their day-to-day lives. The program offers a comfortable setting where comprehensive treatment is available from a team of professionals and the support of peers.

 

The schedule is flexible and based on individual treatment needs. Most people attend three hours per day for three days per week and complete the program in two or three weeks. The structured program includes group psychotherapy, medication evaluation as well as individual and family therapy. The IOP program will help clients learn to manage symptoms and promote recovery. Specialized services for adults and older adults are available.

 

For more information about the IOP, call 781-306-6155 and select the option for “Intensive Outpatient Program.”

 

For more information about Hallmark Health System, visit www.hallmarkhealth.org or follow us on Twitter at http://twitter.com/hallmarkhealth.

 

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Hallmark Health System is the premier, charitable provider of vital health services to Boston's northern communities. The system includes Lawrence Memorial Hospital of Medford; Melrose-Wakefield Hospital, Melrose; Hallmark Health Hematology and Oncology Center, Stoneham; The CHEM Center for MRI, Stoneham; Hallmark Health Medical Center, Reading; Hallmark Health VNA and Hospice; Lawrence Memorial/Regis College Nursing and Radiography Programs, Medford and Hallmark Health Medical Associates, Inc. Hallmark Health System is affiliated with Massachusetts General Hospital for cardiology and Tufts Medical Center for neonatology and the Joslin Diabetes Center for diabetes care.

 

 

New Urgent Care Center now open in Medford

It’s a weekend evening and your throat is really sore. You need immediate relief. Your physician’s office is closed and you can’t afford the expensive co-payment for a visit to the hospital emergency department. Where do you turn for quick and affordable medical care?  

The new Urgent Care Center at Lawrence Memorial Hospital of Medford will have you in and out on the road to recovery in no time. The modern Center is adjacent to the Emergency Department on the ground level of the hospital and is easily accessible from Interstate 93 North and South. No appointment is needed. Walk right in and you will be seen by a team of emergency medicine providers who are committed to providing you with prompt, personalized care all without expensive emergency room copay.

The Center treats adults and children with minor injuries and medical problems like bumps and bruises, aches and pains 365 days a year, from morning to night. If patients require a higher level of care they can quickly be transferred to the Emergency Department for further treatment.

According to a recent report released by the state, 49 percent of all emergency department visits in Massachusetts are for low acuity, non-emergent conditions that could be easily treated in an urgent care setting.

Unique to the Center, you will be greeted by an experienced Patient Access Navigator who will make you feel at ease, coordinate your visit and arrange any testing or follow-up appointments you may need. The navigator will also help you find a primary care or specialty physician if needed. If you require a higher level of medical care they will be quickly transferred to the hospital’s emergency department. And unlike other urgent care centers, the LMH service is supported by Hallmark Health System ensuring quick access to laboratory tests, advanced diagnostic and therapeutic treatments.

“The center is a great benefit to our entire region,” said Lori Stevens, associate chief nursing officer and LMH site administrator. “Unlike other centers, we have a highly trained team of emergency medicine providers ready to deliver prompt care to our patients, weekdays, weekends and holidays. We recognize that adults and kids have busy lives, which is why we are committed to providing them with quick and effective treatment at a time that fits in their schedule.”

The Center, which has been completely renovated, will enhance the former Prompt Care model and will be located in its former space on the ground level of the hospital, adjacent from the Emergency Department.

The Center is open every day of the year. Hours are Monday through Friday, 9 a.m. to 9 p.m. and weekends and holidays, 9 a.m. to 5 p.m. No appointment is necessary.

Treatments/evaluations offered for:

Common illnesses: allergies, bladder infections, coughs, sinus infections, ear infections, sore throat, rashes and viruses.

Minor injuries: cuts/scrapes, minor burns, sprains and contusions.

Other: back/muscle pain, fractures/dislocations, cuts/lacerations, infections, immunizations and medication injections.

To learn more about the Center, call (781) 306-6100 or visit urgentcaring.org.

Alan Macdonald named executive vice president for strategy and external affairs

Nov. 6, 2012 - Hallmark Health System is pleased to announce that Alan Macdonald has been named the organization’s new executive vice president for strategy and external affairs.

 

A resident of Winchester, Macdonald spent many years as a member and chairman of the Hallmark Health System Board of Trustees. In 2011 he was the recipient of a prestigious Hallmark Health System Hero Award for his distinguished service within the field of healthcare, service to the community and service to Hallmark Health System

 

Prior to joining Hallmark Health System, Macdonald led the Massachusetts Business Roundtable for 23 years where he worked hand-in-hand with the state’s leading business executives to develop positions and programs on economic and social issues including consumer-based health care. Prior to his executive leadership role with the Massachusetts Business Roundtable, he served as the regional head of public and legislative affairs for General Electric Corporation and Gulf Oil Corporation. Macdonald also served early in his career as an Assistant Attorney General for Massachusetts, working primarily in the areas of environmental law and criminal law enforcement.

 

Michael V. Sack, president and chief executive officer of Hallmark Health System said, “I am very pleased that Alan has joined our executive leadership team. He is one of the most well respected members of the Massachusetts business community. His reputation is that of a consummate relationship manager and masterful negotiator, a seasoned non-profit executive with a depth of experience in external affairs on the local and state levels that is backed by years of experience in organizational management, contract negotiations and legal and regulatory

affairs.”

 

Macdonald holds an A.B. from Dartmouth College and a J.D. from Boston College Law School. He was recently appointed by Governor Deval Patrick to serve on the Board of the Massachusetts Department of Transportation and currently is a member of the Advisory Council of the State’s Office of the Inspector General and on the Massachusetts Public Employee Retirement Administration Commission. He is a Founding Director of the Massachusetts eHealth Collaborative, which was established to oversee the use of grant-funding to guide electronic medical recordkeeping among Massachusetts’ healthcare providers.

 

For more information about Hallmark Health System, visit www.hallmarkhealth.org or follow us on Twitter at http://twitter.com/hallmarkhealth.

 

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Hallmark Health System is the premier, charitable provider of vital health services to Boston's northern communities. The system includes Lawrence Memorial Hospital of Medford; Melrose-Wakefield Hospital, Melrose; Hallmark Health Hematology and Oncology Center, Stoneham; The CHEM Center for MRI, Stoneham; Hallmark Health Medical Center, Reading; Hallmark Health VNA and Hospice; Lawrence Memorial/Regis College Nursing and Radiography Programs, Medford and Hallmark Health Medical Associates, Inc. Hallmark Health System is affiliated with Massachusetts General Hospital for cardiology and Tufts Medical Center for neonatology and the Joslin Diabetes Center for diabetes care.

 

News on Compounding Center and Ameridose

There is currently a nationwide recall of all products prepared by the New England Compounding Center (NECC), in Framingham, MA. The Hallmark Health System (HHS) Pharmacy Department does not receive any products from NECC. HHS is also discontinuing our use of all Ameridose products.The now closed Hallmark Health Cosmetic & Laser Center did recieve one topical medication from the NECC, this medication was never used on a patient and this medication package has been segregated for return by the HHS Pharmacy, as outline by the FDA recall notice. NECC’s sister-company, Ameridose, in Westborough, MA, in conjunction with the Massachusetts Department of Public Health (DPH) agreed to voluntarily cease production and distribution of their products, while the DPH can conduct a thorough investigation of Ameridose’s policies and practices, as a due diligence for public safety. HHS remains committed to delivering the highest quality patient care, and we have developed mitigation plans to deal with the temporary interruption in medications that would normally be supplied by Ameridose. If you have any questions about this situation, please contact HHS’ Communications Department at 781-338-7243.

 

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