News Releases

Hallmark Health System continues to enhance the patient experience

June 11, 2012 – Hallmark Health System, which includes Lawrence Memorial Hospital of Medford and Melrose-Wakefield Hospital, is implementing a new patient-centered transfer process for patients admitted to the hospital through the Emergency Departments. The process, the first of its kind at any hospital north of Boston, will enhance the patient experience with a focus on safety, quality and timeliness of transfer.

Over the past year, a multi-disciplinary team has been working to enhance the efficiency and quality of emergency care, reduce wait times and increase patient and family satisfaction.

Beginning this month, inpatient nurses will go to the Emergency Department to receive reports on newly admitted patients. This transfer of care will take place at the patient’s bedside in the Emergency Department and will include the patient, family member, the Emergency Department care team, (which includes a physician or physician assistant as well as a nurse) and the inpatient nurse assigned to the patient. Once this transfer of care is completed, the inpatient nurse accompanies the patient to their room.

How will this benefit the patient? Bedside report allows the patient the opportunity to discuss the working diagnosis and initial treatment plan with the entire care team. It also allows the patient and family members to alert the care team of any additional medical or personal issues of importance.

Deb Cronin-Waelde, RN, MSN, ONC, system director of Emergency Services at Hallmark Health System, in concert with this team, has reviewed and studied the healthcare literature on patient safety and medical errors, especially data that points to the potential for increased errors at the time of a patient’s transfer of care from the Emergency Department to an inpatient unit.

“The passion for patient and family centered care embedded within the culture at Hallmark Health System drove the entire clinical team to look at each other’s work flow,” she explained. “In doing so, our teams of nurses and physicians determined that meeting at the patient’s bedside, face-to-face with the clinical care team, the patient and their loved-ones, would enhance the quality and safety of their care and overall experience with us.”

Cronin-Waelde went on to say, “We are all very proud of the hard work and collaboration that all of the staff at every level of Hallmark Health System has put forth to implement this very important step toward enhancing the patient care in our hospitals. We believe our patient transfer system will be a best practice model for hospitals throughout Massachusetts.”  

For more information about Hallmark Health System, visit www.hallmarkhealth.org or follow us on Twitter at http://twitter.com/hallmarkhealth. 

 

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Hallmark Health System is the premier, charitable provider of vital health services to Boston's northern communities. The system includes Lawrence Memorial Hospital of Medford; Melrose Wakefield Hospital, Melrose; Hallmark Health Hematology and Oncology Center, Stoneham; The CHEM Center for MRI, Stoneham; Hallmark Health Medical Center, Reading; Hallmark Health VNA and Hospice; Lawrence Memorial/Regis College Nursing and Radiography Programs, Medford and Hallmark Health Medical Associates, Inc. Hallmark Health is affiliated with Massachusetts General Hospital for cardiology and Tufts Medical Center for neonatology and the Joslin Diabetes Center for diabetes care.

Hallmark Health System hospitals earn ‘A’ grade for patient safety

June 8, 2012 – Hallmark Health System’s Lawrence Memorial Hospital of Medford and Melrose-Wakefield Hospital earned an “A” grade in patient safety from the Leapfrog Group, a national nonprofit organization of employers and other purchasers of healthcare committed to encouraging safer, higher quality healthcare.

Calculated under the guidance of The Leapfrog Group’s nine-member Blue Ribbon Expert Panel, the Hospital Safety Score uses 26 measures of publicly available hospital safety data to produce a single score representing a hospital’s overall capacity to keep patients safe from infections, injuries and medical and medication errors. The panel is made up of patient safety experts from across the country.

“Hallmark Health System is committed to patient safety and has invested in technology and people to make sure we are successful in providing the very best care to each and every one of our patients,” said Maureen Pierog, MS, RN, vice president of quality improvement and patient safety at Hallmark Health System. “We are proud to have our efforts recognized by the Leapfrog Group.”

Leapfrog launched the Hospital Safety Score initiative to provide usable information to the public and to stimulate improvements in hospital safety. Scores for more than 2,600 general hospitals were calculated and each was assigned a consumer-friendly grade rating its safety from A to F. An “A” grade denotes the best hospital safety score.

“It’s The Leapfrog Group’s goal to give patients the information they need and deserve before even entering a hospital,” said Leah Binder, president and CEO of The Leapfrog Group. “We congratulate the hospitals that earned an ‘A’ and we look forward to the day when all hospitals in the U.S. will earn the highest scores for putting patient safety first.”

For more information about Hallmark Health System, visit www.hallmarkhealth.org or follow us on Twitter at http://twitter.com/hallmarkhealth. 

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Hallmark Health System is the premier, charitable provider of vital health services to Boston's northern communities. The system includes Lawrence Memorial Hospital of Medford; Melrose Wakefield Hospital, Melrose; Hallmark Health Hematology and Oncology Center, Stoneham; The CHEM Center for MRI, Stoneham; Hallmark Health Medical Center, Reading; Hallmark Health VNA and Hospice; Lawrence Memorial/Regis College Nursing and Radiography Programs, Medford and Hallmark Health Medical Associates, Inc. Hallmark Health is affiliated with Massachusetts General Hospital for cardiology and Tufts Medical Center for neonatology and the Joslin Diabetes Center for diabetes care.

 

 

 

Hallmark Health System receives $100,000 grant for new Comprehensive Breast Center

June 1, 2012 – Hallmark Health System is proud to announce that it has been awarded a $100,000 grant from OneWorld Boston, a Cummings Foundation affiliate, for its new, state-of-the-art, Comprehensive Breast Center. This generous contribution will be used toward the purchase of a Siemens MammoTest, a fully digital prone table biopsy system, which will provide the best access, excellent imaging, and increased comfort for our patients undergoing a breast biopsy.

This grant provides a significant boost to the fundraising campaign Hallmark Health System kicked off on in March to raise more than $3 million within three years to launch the new Center. This model healthcare resource provides the easiest access to the highest standards of breast care in Boston’s northern suburbs. It brings together a wide range of clinical services in one setting, conveniently located at Hallmark Health System Stoneham Outpatient Campus, 41 Montvale Ave. in Stoneham.

“This very generous donation will help us continue our mission of bringing community based, comprehensive breast health to women of all ages,” said Elisa Scher, RN, MSN, system director of oncology services for Hallmark Health System. “We want to thank OneWorld Boston for their wonderful philanthropic support.”

The Siemens MammoTest Breast Biopsy System is advanced equipment for performing minimally-invasive stereotactic breast biopsy procedures, which use a three-dimensional computerized image to view in detail abnormal areas in the breast. The MammoTest will make the Center’s stereotactic breast biopsy procedures more efficient, precise, intuitive, and patient-friendly, in keeping with the Center’s goal of providing its breast care patients with the latest in effective, patient-centered technology.

“Cummings Properties feels strongly about giving back to the communities in which it operates,” said Dennis Clarke, president and CEO of Cummings Properties. “We recognize that Hallmark Health System has a very important role in the wellbeing of our community, and are pleased to support its new Comprehensive Breast Center through our grant-making affiliate.”

 

For more information on the Center, go to www.hallmarkhealth.org and select “Programs.” For more information about Hallmark Health System, visit www.hallmarkhealth.org or follow us on Twitter at http://twitter.com/hallmarkhealth.

 

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Hallmark Health System is the premier, charitable provider of vital health services to Boston's northern communities. The system includes Lawrence Memorial Hospital of Medford; Melrose Wakefield Hospital, Melrose; Hallmark Health Hematology and Oncology Center, Stoneham; The CHEM Center for MRI, Stoneham; Hallmark Health Medical Center, Reading; Hallmark Health VNA and Hospice; Lawrence Memorial/Regis College Nursing and Radiography Programs, Medford and Hallmark Health Medical Associates, Inc. Hallmark Health is affiliated with Massachusetts General Hospital for cardiology and Tufts Medical Center for neonatology and the Joslin Diabetes Center for diabetes care.

 

 

 

Joslin Diabetes Center Affiliate at Hallmark Health System successfully completes annual review

May 31, 2012 – The Joslin Diabetes Center Affiliate at Hallmark Health System has successfully completed a rigorous annual review conducted by a team from the Joslin Diabetes Center of Boston who assessed the overall quality and effectiveness of the program and the accomplishments of the past year.

The team examined criteria such as clinical excellence and continuous improvement in the delivery of clinical care and education, patient and referral satisfaction with the care provided, quality improvement and overall growth of the Center.  The Joslin Diabetes Center Affiliate at Hallmark Health System, which is located at Lawrence Memorial Hospital of Medford, scored “Excellent” under the Joslin scoring tool, which is the highest category.

Led by Sunita Schurgin, MD, Tara Hamilton, MD and Sybil Kramer, MD, the Center offers advanced clinical care for the treatment of diabetes for patients age 18 and older as well as patient education and support services. These services also include diabetes screening, comprehensive diabetes care and management, weight management, nutrition counseling and a wide variety of other endocrinology diagnoses. The Center is one of 40 national and two international Affiliate locations and the only Joslin Affiliate in Boston's northern suburbs.

A second Affiliate at Hallmark Health System will be opening at Melrose-Wakefield Hospital later this year.

For more information about Hallmark Health System, visit www.hallmarkhealth.org or follow us on Twitter at http://twitter.com/hallmarkhealth. 

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Hallmark Health System is the premier, charitable provider of vital health services to Boston's northern communities. The system includes Lawrence Memorial Hospital of Medford; Melrose Wakefield Hospital, Melrose; Hallmark Health Hematology and Oncology Center, Stoneham; The CHEM Center for MRI, Stoneham; Hallmark Health Medical Center, Reading; Hallmark Health VNA and Hospice; Lawrence Memorial/Regis College Nursing and Radiography Programs, Medford and Hallmark Health Medical Associates, Inc. Hallmark Health is affiliated with Massachusetts General Hospital for cardiology and Tufts Medical Center for neonatology and the Joslin Diabetes Center for diabetes care.

 

 

Anticoagulation Management Service located at Hallmark Health Medical Center

May 14, 2012 – The Hallmark Health System Anticoagulation Management Service, located at the Hallmark Health Medical Center, 30 Newcrossing Road in Reading, is now open and accepting patients. The Service offers treatment to patients who are on blood thinning medications, which are used to prevent blood clots from forming or becoming larger.

The multi-disciplinary team consists of a board-certified physician, who specializes in hematology and blood disorders, and other healthcare professionals such as nurse practitioners, pharmacists and registered dietitians who will work together in the anticoagulation management of the patient. Close monitoring and appropriate follow up allows for prompt intervention if dosage adjustments are needed, which lead to better patient outcomes. Patients also receive counseling and education through the Service.

Studies have shown that patients enrolled in an anticoagulation management service have better International Normalized Ratio (INR) control, a measure of how long it takes for your blood to clot, decreased adverse events and better clinical outcomes. Typical patients include those with cardiac conditions, clotting disorders, post orthopedic surgery and patients that recently suffered a stroke. The American College of Chest Physicians endorses the use of a specialized anticoagulation management service to help improve the safety and quality of anticoagulation care.

“Anticoagulation management using a centralized service has become the standard of care in the field by providing patients easy access to a specialized clinician with a focused and individualized approach to anticoagulation management,” said Antonia DeQuevedo, PharmD, CACP, AMS coordinator.

For more information about the Service or the referral process, call 781-213-5117. A referral from your primary care physician is required to schedule an appointment with the Service.

For more information about Hallmark Health System, visit www.hallmarkhealth.org or follow us on Twitter at http://twitter.com/hallmarkhealth.

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Hallmark Health System is the premier, charitable provider of vital health services to Boston's northern communities. The system includes Lawrence Memorial Hospital of Medford; Melrose Wakefield Hospital, Melrose; Hallmark Health Hematology and Oncology Center, Stoneham; The CHEM Center for MRI, Stoneham; Hallmark Health Medical Center, Reading; Hallmark Health VNA and Hospice; Lawrence Memorial/Regis College Nursing and Radiography Programs, Medford and Hallmark Health Medical Associates, Inc. Hallmark Health is affiliated with Massachusetts General Hospital for cardiology and Tufts Medical Center for neonatology and the Joslin Diabetes Center for diabetes care.

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