Welcome to Hallmark Health’s Division of Community Service’s resource guide to programs, services and links to other useful sites for women. Hallmark Health is committed to addressing the special health needs of the under-served and culturally diverse populations within our communities.  Our mission is to promote healthy lifestyles by providing access to health information and education through affordable, accessible and high quality care.

 

Our wide range of services is designed to promote wellness and patient satisfaction.  From newborns to seniors we incorporate a broad array of the community partnerships and resources that focus on the growing needs of our community, many of these partnerships are listed in this guide: We invite you to visit Hallmark’s primary website and become more familiar with our extensive programs and services.

 

Adult Education 

 

Bunker Hill Community College
http://www.bhcc.mass.edu/newsite/  
Phone: (617) 228-2108
The Chelsea Literacy and Transition Program offers services at Centro Latino [(ESOL 0-2, 3-4 and Spanish Native Literacy (0-2, 3-4)] and at BHCC-Chelsea Campus [(ESOL 0-2, 3-4, 5-6, 7-10), Spanish GED, Career Development workshops and Basic Computer Skills]. The Revere Second Chance Project offers services at the Revere Housing Authority (GED English), ROCA (GED/English), Jewish Community Center (ESOL (0-4); Revere High School (ESOL 0-4, 5-6, 7-10 and Health Education). Translation services in Spanish, Khmer, Chinese, Vietnamese and Arabic are available.

 

Cambridge Community Learning Center

http://www.ci.cambridge.ma.us/~DHSP/clc/index.html
Phone: (617) 349-6363
The Community Learning Center is a division of the Department of Human Service Programs of the City of Cambridge. The CLC provides ESOL, basic reading, writing, and math, GED preparation, an Adult Diploma Program, and Family Literacy programs. There is someone available to interpret for speakers of other languages.

 

Concilio Hispano (Cambridge)
 http://www.ci.cambridge.ma.us/~CPL/literacy/basicedprograms.html
Phone: (617) 661-9406
Free Adult Basic Education programs providing instruction in the native language of students whose first language is not English. Also programs which offer training for the General Equivalency Development Examination (G.E.D.) in Spanish.

 

East Boston Adult Education Center
 http://www.doe.mass.edu/ACLS/iss/native/ebaec.html

OR: http://www.geocities.com/ebaec/
Phone: (617) 567-7873
Maximum price is $30/month. Most students pay less. The Center teaches English I, II, III; G.E.D. in Spanish and English and U.S. Citizenship. Program also offers Computer I and II in Spanish, tutors CDL in Spanish and In English tutoring for youth and academic, career and substance abuse counseling. There is no entry or exit exam.

 

Massachusetts Adult Literacy Hotline
Phone: 800-447-8844
Referral source with information about literacy programs in many communities. Also helps adults to prepare for the Massachusetts GED (high school equivalency) test.

 

Haitian Multi-Service Center (Dorchester)
http://www2.wgbh.org/MBCWEIS/LTC/HMSC/HCWelcome.html
Phone: (617) 436-2848
Free program offers Citizenship Education classes and a high school diploma program (EDP). It also offers computer literacy classes. There is someone available to translate and interpret for speakers of Haitian Creole and French.

 

Advocacy

 

Better Business Bureau

http://www.bbb.org/

http://www.bbb.org/

Phone: (508) 652-4800

The BBB's Core Services include Business Reliability Reports; Dispute Resolution; Truth-in-Advertising; Consumer and Business Education; and Charity Review.

 

Child At Risk Hotline

Judge Baker Children’s Center

Phone: 800-792-5200

Statewide agency to file abuse & neglect reports.  Reports should be filed with DSS during business hours.

 

Child Enforcement Office- Massachusetts Department of Revenue

http://www.cse.state.ma.us/

Spanish: http://www.cse.state.ma.us/service/Espanol.htm

Phone: 800-332-2733

Helps single women with children to obtain child support from the father of the child.  Offers support and advocacy.

 

Consumer Protection Hotline

http://www.ago.state.ma.us/txt/condefault.htm

Phone: (617) 727-8400

Sponsored by the office of the Massachusetts

Attorney General.

 

Elder Hotline                

http://www.ago.state.ma.us/txt/elddefault.htm#hotline

Phone: 888-243-5337

TTY: (617) 727-0434

Available Monday through Friday from 10:00 a.m. - 5:00 p.m., the hotline provides information and referrals to Massachusetts' senior citizens, their families and others seeking information about elder-related issues and programs throughout the Commonwealth.

 

Fair Housing

http://www.fairhousing.com/resources/finder/massachusetts.htm

Phone: (617) 399-0491

This resource provides listing and referrals to Massachusetts Fair Housing Agencies.

 

Health Law Advocates, Inc.

Phone: (617) 338-5241

This organization is a statewide consumer advocacy program promoting health care for every person in Massachusetts.

 

Massachusetts Association of Older Americans

http://www.ago.state.ma.us/pubs/eldhot.htm

Phone: (617) 426-0804

Information and referrals for elders.

 

Massachusetts Commission Against Discrimination

http://www.state.ma.us/mcad/

Phone: (617) 727-3990

Information and resources.

 

Massachusetts Department of Public Health- Office of Patient Protection

http://www.state.ma.us/dph/opp/index.htm

Phone: 800-462-5540

For those who are currently covered by an insurance carrier or an HMO to address internal grievance issues, medical necessity guideline information, continuity of care and independent external reviews.

 

Massachusetts Department of Social Services.

http://www.state.ma.us/dss/

Phone: Malden Area Office (781) 388-7100

Phone: Chelsea Area Office (617) 660-3400

Assists abused and neglected children and their families.

 

Massachusetts Department of Transitional Assistance

http://www.state.ma.us/dta/

Phone: Malden Office (781) 388-7300

Helps families apply for public assistance, emergency housing and food stamps.

 

Massachusetts Division of Medical Assistance (MassHealth)

http://www.state.ma.us/dma/

Phone: 800-841-2900

Information about MassHealth.

 

Massachusetts Executive Office of Elder Affairs 

http://www.state.ma.us/elder/

Phone: 800-882-2003

Fax: (617) 727-9368

TTY: 800-872-0166

To promote the dignity, independence and rights of Massachusetts elders, and to support their families, through advocacy and the development and management of programs and services.

 

Medicare Advocacy Project

http://www.gbls.org/map/index.htm

Phone: (617) 603-1804

Phone: (617) 371-1234 x400

 

Breastfeeding

 

Hallmark Health Prenatal Breastfeeding Class

www.hallmarkhealth.org

Phone: (781) 338-7561

One-hour prenatal class offered monthly covering the benefits of breastfeeding and what to expect.  Registration required.

 

Lactation Services at Melrose- Wakefield Hospital

www.hallmarkhealth.org

Phone: (781) 979-3650

Certified Lactation Consultants for inpatient and outpatient counseling and support, breast pump rental and sales, maternity and nursing bra fitting and sales.

 

La Leche League

http://www.lalecheleague.org/.

http://www.lalecheleague.org/WebUS.html

Phone: 800-LA-LECHE [or 800-525-3243]

Telephone counseling on breastfeeding, new mothers' groups, and information on breast pump rentals and sales.

 

Nursing Mothers' Council

http://www.bace-nmc.org/

Phone: (617) 244-5102

Counseling, breastfeeding pumps and information about breastfeeding.

 

Dental

 

Boston University Dental Clinic

http://www.dentalschool.bu.edu

http://www.dentalschool.bu.edu/Patients/patients-Ora.html

Phone: (617) 638-4700

Reduced fee clinic, also provides a special service for HIV-positive patients.

 

Dentistry for All           

http://www.massdental.org

Phone: 800-342-8747

Assists in access to dental care for low-income individuals and families without dental insurance or MassHealth.

 

Geriatric Dentistry Program at Tufts University

Phone: (617) 636-6968

Reduced fee clinic for patients age 65+.

 

Harvard School of Dental Medicine

http://www.hsdm.harvard.edu/asp-html/

Phone: (617) 432-1416

Reduced fee clinic with sliding scale fees. MassHealth accepted.

 

Massachusetts Dental Society Access Program

Phone: 800-342-8747

For those age 65+ with limited income who are not covered by insurance.

 

 

Domestic Violence

 

DOVE- Somerville

Phone: (617) 773-4828 (youth line)

Phone: (617) 471-1234 (adults)

Crisis support for women, children and families who are victims of domestic violence.

 

HAWC- (Help For Abused Women & Children)

http://www.helpabusedwomen.org

Phone: (978) 744-6841

Crisis support, shelter and counseling for women and children who are victims of domestic violence.

 

Jane Doe Hotline

Phone: (617) 248-0922

Statewide shelter placements, crisis phone support.

 

Melrose Alliance Against Violence

http://www.maav.org/

Phone: (781) 662-2010

A non-profit, community-based organization that focuses on outreach, education and community collaboration in order to raise awareness of the problems of violence in Melrose.

 

Respond-Somerville

Phone: (617) 623-5900

Provides crisis and on-going support for those who are victims of domestic violence.

 

Disabilities

 

Disabled Person’s Protection Committee

http://www.state.ma.us/dppc/ or

Hotline Website: http://www.state.ma.us/dppc/hotline.html

Phone: 800-426-9009

24 hour a day hotline for reports of abuse, neglect or discrimination against disabled persons.

 

Information Center

Phone: 800-462-5015

Toll-free number provides a comprehensive information and referral resource for individuals with disabilities. Information provided about public and private agencies that help disabled people.

 

Library Services for the Blind & Disabled

http://www.loc.gov/nls/

Phone: 800-424-8567

Through a national network of cooperating libraries, NLS administers a free library program of braille and audio materials circulated to eligible borrowers in the United States by postage-free mail.

 

Massachusetts Office on Disability

http://www.state.ma.us/mod/

Phone: (617) 727-7440

Objective of this state office is to bring about full and equal participation of people with disabilities in all aspects of life.

 

Massachusetts Rehabilitation Commission

http://www.state.ma.us/mrc/

Phone: 800-245-6543

Phone: 800-223-3213 (TDD)

The Massachusetts Rehabilitation Commission (MRC) assists individuals with disabilities to live independently and go to work.

 

Early Intervention

 

Boston Regional Child Development Center- Early Intervention

Phone: (781) 935-3855

Early intervention is an integrated developmental service available to the families of children, between birth and three years of age, for whom there are developmental concerns due to identified disabilities, or whose typical development is at risk due to certain birth or environmental circumstances. Local Early Intervention Programs include:

 

Harbor Area Early Childhood Service

Phone: (617) 569-6560

 

North Shore Infant Toddler Program

Phone: 800-454-2727

 

Elder Abuse/At Risk

 

Greater Lynn Senior Services Lynn, Saugus area (GLSS)

Phone: (781) 599-0110

Provides long-term supportive home care for seniors with disabilities.

 

Mystic Valley Elder Services (Malden, Everett, Medford)

Phone: (781) 324-7705

Protective Services and Advocacy.

 

Nursing Home Residents (DPH)

Phone: (617) 753-8000

Phone: evenings & weekends:  800-462-5540

Telephone reports of abuse or neglect must be made immediately followed by a written report within 48 hours.

 

Elder Care

 

Dutton Center

www.hallmarkhealth.org

Phone: (781) 246-2820

Adult day health and social day programs for persons 60 years or older who reside in Wakefield, Melrose, Stoneham, Reading, Saugus, North Reading, Malden, Medford and Everett. Serving those whose medical, cognitive or emotional condition indicates the need for monitoring and treatment in a structured program.

 

Elder Care Locator

http://www.eldercare.gov/

Phone: 800-677-1116

National referral service providing information about community resources for seniors.

 

Hallmark Health- Visiting Nurse Association and Home Health Care

www.hallmarkhealth.org

Provides home health and visiting nursing care.

(781) 338-7800

 

Malden Cultural Center

Phone: (781) 397-6920

Geriatric social day program provides activities, support and nutrition to older adults.

 

Family Planning

 

Massachusetts Family Planning Program

Phone: (617) 624-6060

Referrals to family planning clinics, information about birth control and reproductive health services.

 

Planned Parenthood League of Massachusetts

Phone: 800-682-9218

Counseling and referral service provides confidential pregnancy testing and reproductive health services.

 

Family Support

 

Catholic Charities

Phone: (617) 287-1150

Offers a large array of services including counseling, pregnancy and adoption options.

 

Family Education-Hallmark Health 

www.hallmarkhealth.org

Phone: (781) 338-7561

Health management programs include pre and postnatal education, CPR and First Aid Courses. Advanced registration required.

 

Healthy Families

www.hallmarkhealth.org

Phone: (781) 979-6550

Offers support, home visits for pregnant women under 21 years, and follow-up for mothers with babies up to 3 years old.

 

North Suburban Family Network

www.hallmarkhealth.org

Phone: (781) 662-2722

Provides community based family support and education programs to families from Melrose, Stoneham and Wakefield with children up to 4 years old.

 

Food and Nutrition Resources

 

Bread of Life

Phone: (781) 397-0404

Food Pantry & Soup Kitchen.

 

Tri-City Community Action Council

Phone: (781) 322-4125

Provides food resources, fuel assistance, housing resources, Head Start Program for children and families.

 

Women Infants and Children (Tri-City WIC)

www.hallmarkhealth.org

Phone: (781) 338-2097- Everett

Phone: (781) 338-7578- Malden

Phone: (781) 391-2753- Medford

 

Provides nutritional counseling and education, free nutritious foods, and access to health care for low to moderate income pregnant women, infants and children under five in Malden, Everett, Medford, Stoneham, Wakefield and Reading.  Call for information or eligibility requirements.

 

Healthcare

 

Physicians Referral line  (Healthy Connections)

www.hallmarkhealth.org

Phone: 800-540-9191

 

Health Care for All

http://www.hcfama.org

Phone: 800-272-4232

Health Care for All offers information on accessing free care at hospitals all individuals, regardless of legal status.

 

Hospice

 

Hallmark Health Hospice

www.hallmarkhealth.org

Phone: (781) 338-7866

Provides traditional hospice services in addition to complementary health, education, financial info, support groups and counseling.

 

Hospice Federation of Massachusetts

http://www.hospicefed.org

Phone: (781) 255-7077

Information and referrals to hospice providers.

 

Hearing Impairment

 

Boston Guild

Phone: 888-464-8453

TTY: (617) 254-7755

Home visits, information and referral service, hearing assessment, hearing aid evaluation, lip reading classes, counseling, and industrial testing.

 

Hearing Aid Help Line

Phone: 800-521-5247

Hotline for the International Hearing Society offers referrals, advocacy and support.

 

Massachusetts Commission for the Deaf and Hard of Hearing

www.state.ma.us/mcdhh

Phone: (617) 740-1600

TTY:   (617) 727-5106

Provides information for interpreter resources and referrals for the deaf and hard of hearing.

 

Insurance

 

Attorney General Insurance Hotline

http://www.ago.state.ma.us/

Phone: (617) 727-2200 (Mornings: ex. 3299 and Afternoons: ex. 3440)

Phone: (617) 727-0434 (TDD)

 

Hallmark Health Financial Counseling

www.hallmarkhealth.org

Phone: (781) 338-7672

Provides financial counseling and resources to low-income families.  Available in Spanish, English Portuguese, among others.

 

Healthy Start

Phone: 800-531-2229

Insurance access and support for eligible pregnant women and referrals to health care and other services.  Provides one pediatric exam for newborn baby. 

 

Massachusetts Association of Health Plans - HMO’S

http://www.mahp.com/

Phone: (617) 338-2244

Information about managed care programs.

 

Massachusetts Insurance Consumer Help Line

Phone: (617) 521-7777

Phone: (617) 521-7490 (TDD)

 

MassHealth (formerly called Medicaid)

http://www.state.ma.us/dma/

Phone: 800-841-2900

 

Legal Aid

 

Greater Boston Legal Services

http://www.gbls.org/index.htm

Phone: 800-323-3205

Phone: (617) 371-1228 (TDD)

Greater Boston Legal Services provides free, non-criminal legal assistance in the Greater Boston area. GBLS assists low-income individuals, families, and community-based organizations with a wide range of poverty law matters.

 

Massachusetts Bar Association

www.massbar.org

Phone: (617) 338-0500

 

Massachusetts Senior Action Council

Phone: (617) 350-6722

Provides a list of attorneys available at reduced fees.

 

Medications

 

Pharmacy Plus & Prescription Advantage

http://www.800ageinfo.com/

Phone: 800-243-4636

For low-income seniors and disabled persons who have no pharmacy coverage, have exhausted other drug benefits, do not receive MassHealth and have excessive drug costs.

 

Pharmacy Program

Phone: 800-953-3305

Program for prescription drugs for eligible low-income seniors age 65 and over and eligible disabled persons.

 

Shelter

           

Tri-City Housing Task Force

Phone: (781) 322-9119

Phone: (781) 324-1303

Emergency housing for homeless families. Organization works closely with families to help them secure permanent housing and improve independent living skills so that they can break the cycle of homelessness and achieve self-sufficiency. Operates a four family shelter and has 25 scattered site apartments in Malden, Medford, and Everett.

 

Specific Health Conditions

 

AIDS: AIDS Hotline

Phone: 800-235-2331 (English)

Phone: 800-637-3776 (Spanish)

TTY:  (617) 437-1672

Information, referrals and support for HIV and AIDS-related issues.

 

AIDS: Anonymous HIV Testing

Phone: 800-750-2016

TTY:   800-834-0041

Information and referrals for HIV testing and needle exchange programs.

 

Alzheimer’s: Alzheimer's Association Help line

Phone: 800-548-2111

Information, referral and support for Alzheimer's patients and their families.

 

Breast Cancer: Information and Support Hotline

Phone: 800-221-2141

 

Cancer: American Cancer Society

Phone: 800-ACS-2345

Information on screening, free examinations, diagnostic services, treatment, and transportation.

 

Cancer: Look Good, Feel Better

Phone: 800-ACS-2345

American Cancer Society teaching program in makeup, hair styling and grooming techniques for patients undergoing cancer treatment. Free wigs are also available.

 

Cardiac: American Heart Association

Phone: (508) 620-1700

Education and referral services.

 

Diabetes: American Diabetes Association (MA)

Phone: 800-232-3472

 

Diabetes: Greater Boston Diabetes Society

Phone: (617) 731-2972

 

Diabetes: Hallmark Health Diabetes Self Management Program

www.hallmarkhealth.org

Phone: (781) 979-3165

One-on-one and group education sessions are offered to support self-management skills such as using a meter, meal planning and other important skills.

 

Parkinson’s:  American Parkinson's Association and Information and Referral Center

Phone: (617) 638-8466

 

Rehabilitation: Hallmark Health Partial Hospitalization

www.hallmarkhealth.org

Phone: (781) 396-2300

Phone: (781) 979-3334 (Outpatient Services)

 

STD'S: Sexually Transmitted Disease Control-DPH Division of STD Prevention

Phone: (617) 983-6940

Referral line provides locations and hours of clinics that screen and treat sexually transmitted diseases; information on STD's.

 

Substance Abuse: Al-Anon

Phone: (781) 843-5300

Support for family members affected by alcoholism or other substance abuse.

 

Substance Abuse: Massachusetts Substance Abuse Help line

Phone: 800 327-5050 (24-Hour)

TTY:  (617) 354-0997

Referral lines provides substance abuse treatment service information and support.

 

Urinary Incontinence: Help for Incontinent People

Phone: 800-BLADDER

 

Transportation

 

American Cancer Society

Phone: 800-422-6237

Volunteer drivers to take patients to local hospitals for cancer treatments.

 

Malden Council on Aging

Phone: (781) 324-0620

The Council provides free transportation to and from Hallmark Hospitals for Malden residents. Call to schedule.

 

Women’s Health

 

Massachusetts Women's Health Network

http://www.state.ma.us/dph/whn/whn.htm

Phone: 877-414-4447 Toll-free

TTY: (617) 624-5992

MA Department of Public Health breast and cervical cancer screening program for uninsured or underinsured women age 40+, or women under 40 with a personal history of breast cancer. Health education and screening for other conditions is also available.

 

National Women's Health Information Center

http://www.4woman.gov or http://www.4woman.gov/spanish

Phone: 800-994-WOMAN

Phone: 888-220-5446 (TDD)

Free health information.