Patient/Visitor

Interpreter Services

Hallmark Health provides interpreter services for non/limited English speaking patients as well as the deaf/hard of hearing patients. Interpreter service may be used within any of our facilities and hospital-based physician practices. Patients should speak with their doctor's office if they are in need of an interpreter for a doctor's visit or test within our facilities.

Emergency Room

Every effort will be made to obtain an interpreter in an emergency. If a live interpreter is unavailable, a language telephone service is available 24 hours a day. It is recommended that family and friends are not used as interpreters except to provide a medical history while waiting for the medical interpreter to arrive.

Languages Spoken

Live and telephone interpreters may be used for over 150 languages. Such as:

Arabic
Armenian
Cambodian
Cantonese
French
German
Hindi

Hmong
Italian
Japanese
Korean
Laotian
Mandarin
Polish

Portuguese
Russian
Spanish
Tagalog
Thai
Vietnamese

TDD/TTY Services

Lawrence Memorial Hospital

(781) 306-6681

Melrose-Wakefield Hospital

(781) 662-5928

MassRelay offers a 24/7 service enabling hearing people or people who do not have access to a TTY to communicate with deaf/hard hearing people using a TTY.

A Relay Operator acts as a go between for a TTY user and a standard telephone user. This allows the deaf/hard of hearing person to call anywhere within Hallmark Health.

Dial 711 and a Mass Relay Operator will answer the call. This service is available in Massachusetts only. 711 calls are answered first in voice then TTY.

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