- Created on Wednesday, November 29 2006 05:00
Anonymous helpline encourages callers
Hallmark Health System’s compliance hotline is getting a makeover. Previously used for employees to register traditional compliance concerns (billing, coding, documentation or privacy), the revitalized Hallmark Health hotline is now poised to handle reporting on a much more expansive set of issues.
“The notion of ‘compliance’ really should include anything that has to do with a law, regulation, statute, policy and procedure, or ethical decision making – anything that we as an
organization are supposed to adhere to,” said Tessa Lucey, MHA, CHC, CHPC, corporate compliance officer and chief privacy officer. “The newly rebranded hotline gives people an additional tool for expressing their concerns, bringing potential problems to our attention or just asking a question. This could be about anything – from the availability of parking to a safety concern.”
Many employees are comfortable with raising issues through their manager or supervisor or by contacting Lucey directly.
But for those who are not, the hotline and web tool are good options. They offer anonymous reporting and are managed by an outside company. Whether the issue is raised by phone or web, it is forwarded to Lucey’s office for handling and response but without any employee identifiers unless the individual wishes it. Identified individuals receive updates directly from Lucey or another member of the leadership team. Anonymous individuals receive updates through the outside company.
“The fact that an employee will hear back from us is very important, so he or she will have a sense of what happened,”said Lucey. “We hope this encourages more reporting so that any issue, small or large, can be addressed without employees being singled out if they choose not to.”
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