Overview of Behavioral Health Services


Our mission is to provide the highest quality comprehensive mental health services to all patients. We provide the full continuum of treatment and services, help reintegrate patients into community life, and provide education for patients, families, and the community.

Our Services

Our hospitals provide a full, multi-level continuum of care. This includes:

Inpatient Care

Geriatric Medical-Psychiatric Program

Located at Lawrence Memorial Hospital, the Medical-Psychiatric program is the longest running program of its kind in the state of Massachusetts.

The Medical-Psychiatric inpatient unit specializes in providing evaluation and treatment of psychiatric disorders in the geriatric population, often complicated by acute/chronic medical problems. Common reasons for admission include late-life depression, psychosis, bipolar disorder, delirium and dementia-related behavioral disturbances.

The program combines the expertise of psychiatrists, internists, psychiatric and medical nurses, social workers and occupational therapists to create a comprehensive treatment plan. The team also utilizes the consultation of medical and surgical subspecialties, neurology, neuropsychology, physical therapy, speech therapy and nutrition.

Our Services

  • •  Comprehensive Psychiatric Assessment
  • •  Treatment and management of acute, chronic, and complex medical conditions
  • •  Medication evaluation, management and education
  • •  Individual, group and family treatment
  • •  Patient and family education
  • •  Crisis stabilization
  • •  Multi-disciplinary treatment planning
  • •  Electroconvulsive Therapy (ECT)
  • •  Case management and discharge planning

Our Approach

Through a careful balance of structure and respect, our inpatient program helps patients attain an optimal level of functioning and move into a less restrictive level of care as quickly as clinically possible. We involve our patients and their families in the development of the individualized treatment plans and maintain communication about treatment progress and discharge plans.


Lawrence Memorial Hospital of Medford
Medical-Psychiatric Program (serving primarily geriatric patients)
170 Governors Avenue
Medford, MA

To make a referral or for more information, please call 781-306-6155.

Adult Inpatient Unit

Located at Melrose-Wakefield Hospital, the Adult Inpatient Unit specializes in the evaluation and treatment of psychiatric disorders and co-occurring substance abuse. The program offers short-term intensive treatment in a secure and therapeutic environment. 

The team includes the patient, psychiatrist, nurse, social worker and counselors who work collaboratively in developing a comprehensive treatment plan.

Our Services

  • •  Comprehensive psychiatric assessment
  • •  Medication evaluation, management, and education
  • •  Individual, group, and family treatment
  • •  Patient and caregiver education
  • •  Crisis stabilization
  • •  Electroconvulsive Therapy (ECT)
  • •  Case management and discharge planning

Our Approach

Through a careful balance of structure and respect, our inpatient unit strives to create a therapeutic, patient-focused milieu. The patient is an active member of the multi-disciplinary team, which focuses on acute crisis stabilization and a return to the community as quickly as possible.


Melrose-Wakefield Hospital
Adult Inpatient Unit (primarily ages 18 and above)
585 Lebanon Street
Melrose, MA

To make a referral or for more information, please call 781-306-6155.

Outpatient Services at Community Counseling Services

Community Counseling Services provides office-based psychiatric services.  We offer a full range of outpatient care to allow patients to address and manage their illness without requiring treatment in a more acute setting, and return to their most independent level of functioning as soon as possible.

Our Services

Community Counseling Services offers a full range of services and treatment modalities for adult, and geriatric populations that address the psychological, biological, spiritual, and social aspects of our patients and their illness.  We provide treatment for depression, bipolar disorder, anxiety disorders, PTSD, co-occurring substance abuse, stage of life crisis issues, and other mental illnesses. Our services include:

•    •  Comprehensive outpatient psychiatric assessments
•    •  Medication evaluation and management
•    •  Individual, family, couples, and group therapy
•    •  Cognitive-behavioral therapy

Our Approach

After we conduct an initial evaluation, we provide a comprehensive assessment and work with our patients to develop an individualized treatment plan. Together with our patient, we agree on observable and measurable short and long-term goals, steps needed to achieve these goals, and specific criteria to determine readiness for discharge.


101 Main Street, Suite 112
Medford, MA 02155

178 Savin Street, Second Floor
Malden, MA 02148

200 Governors Avenue, Ground Floor
Medford, MA 02155

To make a referral or for more information, please call (781) 306-6155.

Intensive Outpatient Program at Community Counseling Services

A specialized program within Community Counseling Services, The Intensive Outpatient Program (IOP) bridges the gap between inpatient and traditional outpatient therapies. It offers intensive, time-limited, outpatient psychiatric services to patients living in the community.

The IOP meets the needs of individuals who require less than 24-hour care, but who need more comprehensive psychiatric evaluation and treatment than can reasonably be provided in a traditional outpatient setting. The IOP runs separate, specialized programs for adults and older adults.

Our Services

The IOP offers a full range of services that address the psychological, biological, and social aspects of the client's illness. We offer:

•    •  Individual and intensive assessment
•    •  Medication consultation and evaluation as needed
•    •  Treatment with group, family, and individual psychotherapy
•    •  Individualized treatment planning and scheduling
•    •  Support in discharge planning

At the time of the initial evaluation, the IOP staff works with the client to determine the individualized treatment plan and schedule. On average, the commitment is three half-day sessions a week for approximately two to three weeks. Length of stay is always determined by individualized needs and response to treatment.

Our Approach

The IOP team uses a team approach to treatment. The team includes the client, social workers, advanced practice nurses and psychiatrists. The multidisciplinary team brings its expertise to bear in developing an individualized treatment plan. Treatment goals are set with patient participation and progress is monitored on a daily basis. The primary goal of treatment is to restore the patient's overall well-being and ability to function effectively in the home and community.

Advantages of the IOP:

•  Can avoid inpatient hospitalization 

The IOP can be an alternative to inpatient hospitalization. Patients in crisis can be diverted to participate in the IOP and avoid the potential need for hospitalization.

•    Shorten hospital stay

The IOP can also act as a step-down program for hospitalized inpatients. It is an effective mechanism for shortening inpatient length of stay. Patients with a stable home environment and adequate supports can be discharged earlier to the IOP and can avoid lengthier hospitalizations.

•    Can provide urgent access to psychiatric care

The IOP can offer patients a rapid alternative to traditional outpatient care when the need is urgent and waiting for an outpatient appointment is not clinically appropriate.

  IOP Patient Information

  IOP Referral Information


178 Savin Street, Second Floor
Malden, MA 02148

To make a referral please call 781-306-6155 and select "Option 3 for Intensive Outpatient Program."

During off-shift hours please fax clinical information to 781-306-6285 and a clinician will follow up the next business day.

Geriatric Psychiatry

Hallmark Health is an established leader in providing state of the art geriatric psychiatry services in Massachusetts. We offer a full range of treatment options to ensure that patients are matched with the appropriate level of care.

Expert geriatric psychiatrists lead multidisciplinary teams that help patients reach their optimal level of functioning.


Nursing Home Consultation Service

Hallmark Health provides psychiatric consultation services in local, contracted nursing homes. Hallmark Health has a team of geriatric psychiatrists and clinical nurse specialists who provide medication management, behavioral management, and psychotherapy to residents in longer term care and short term rehab.

For more information, please call 781-306-6155.


ECT Therapy

Hallmark Health offers Electroconvulsive therapy (ECT) as a treatment option for patients with severe or treatment refractory depression. ECT is a valuable, safe, and effective treatment that is offered on an inpatient and outpatient basis at Lawrence Memorial Hospital.

Our Services

•    •  Consultation with Medical Director of ECT program
•    •  Coordination of care with Primary Care Physician and Internal Medicine
•    •  Extensive education and patient/family support
•    •  Patient-centered approach to treatment
•    •  Inpatient and outpatient options


Lawrence Memorial Hospital of Medford
Medical-Psychiatric Program (serving primarily geriatric patients)
170 Governors Avenue
Medford, MA

To make a referral or for more information, please call 781-306-6155.

Medical Staff

System Medical Director of Behavioral Health
Lawrence Memorial Hospital of Medford, Inpatient Physicians
Melrose-Wakefield Hospital, Inpatient Physicians
Community Counseling Services
ECT Service

News & Events

  $1.45 million improvement project to enhance comfort and convenience for birthing families...


Not to be missed...  

Enhanced Creative Coping:
A new mom's group
Medford Family  Network
Monday, April 23-June 18

VNA and Hospice
Comedy Show FUNdraiser!
Giggles Comedy Club, Saugus, MA
Wednesday, April 25

Taste of Spring
Subaru of Wakefield
Thursday, May 10
10th Annual Christine
Cameron Symposium

MHA Conference Center
Burlington, MA
Friday, May 18

Melrose-Wakefield Hospital 
Golf Invitational

Kernwood Country Club, Salem, MA
Monday, June 25


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