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Life as an employee of Hallmark Health System
As cliché as it sounds, Hallmark Health System is a family. Our focus is simple: we care for our patients to the best of our ability, and this focus is one that attracts a very giving group of staff.
Through bone marrow drives and blood drives and even "paid time off" donations to our colleagues, people show their concern for their co-workers. Through our Community Teams, we have built strong connections with the population that we serve, including the students, elderly and underprivileged. And through our Employee Giving program, our employee community even gives back to our own non-profit organization. Our buildings are also filled with wonderful volunteers that support the important work that we do. It is pride in our mission that motivates us all.
Each year we honor the volunteers and the employees who reach milestones in their service to Hallmark Health System and it is always very rewarding to honor the folks who have been here a long time. Nothing says more about a strong culture than this kind of longevity and devotion.
Caring for people who are ill is stressful though, and often sad, so together we have tried to build an environment where we can show our team spirit in ways that make the workplace fun.
Welcome to our Careers page at Hallmark Health System, Inc.! Completing an online application is a simple and efficient way to ensure your application is considered. Your online job application will go directly to the Human Resources Recruiter responsible for filling the position. You may only apply for three positions at one time.
Please note: We do not conduct credit checks as part of our background screening process.
After searching our Job Listings, select the job you are interested in and “Click Here to Apply”. You will be asked to register prior to completing the job application. This is an IMPORTANT step. This will allow you to access your application in the future.
SAVE YOUR PARTIAL APPLICATION If you get interrupted while filling out the application, be sure to “Save the Partial Application” by clicking on the floating button on the right side of the page. Then you can complete your application at another time by logging back on with your registration information.
CHECK THE STATUS OF YOUR APPLICATION Once you have completed the application, you can follow up on the status of your application. Go back to the website Job Listing page and log back on (at the very bottom of the screen). Then click on Application History to view the status of your job application.
ATTACH A DOCUMENT When you are filling out the job application, you will have an opportunity to attach a document such as a resume, references, certificates, etc.
GET NOTIFIED OF FUTURE JOB OPENINGS If you don’t see a job posted that you are interested in, you can sign up for our “Job Agent”. This is at the very bottom of the Job Listing page. You will be asked to log in now. Click on Job Agent and select the job titles you are interested in. When a job with the title(s) you selected is posted, you will be notified.
Below is a brief overview of benefits offered to eligible employees at Hallmark Health System. These benefits are subject to change at any time in the future. More information, including coverage, cost, and eligibility criteria is available from the Human Resources Department. In cases where discrepancies occur, the plan document and/or subscriber agreement will prevail.
Hallmark Health System is pleased to offer the following list of benefits to all eligible employees.
Employees may choose from three medical plan options:
- Point of Service (POS)
- Health Maintenance Organization (HMO)
- Preferred Provider Organization (PPO) plan & Health Reimbursement Account (HRA)
Employees may select from two plan options:
1) Standard Plan
2) Orthodontia Plan
The vision care plan helps pay for vision-related expenses including annual eye exams, and the cost of lenses and frames, or contact lenses. There is a higher level of benefits if using network providers.
Group Life/AD&D Insurance
Employees may select from five different life insurance levels. In addition, there is an equivalent amount of accidental death & dismemberment (AD&D) insurance.
Flexible Spending Accounts (FSA)
Employees may elect to set aside pre-tax dollars to be reimbursed for eligible medical expenses and/or eligible dependent care expenses.
Short-Term Disability Insurance
Hallmark Health offers employees three short-term disability options to help replace income during a disability leave starting as early as 7 days and continuing for up to 12 weeks.
Long-Term Disability Insurance
Hallmark Health offers employees three long-term disability options to help replace income during a disability leave after an elimination period of 90 days.
Hallmark Health offers spousal and/or child life insurance.
Hallmark Health System offers a 401(k) plan with a generous employer match, subject to satisfying eligibility criteria.
Paid Time Off (PTO)
Eligible employees working at least 22.5 hours per week will receive Paid Time Off (PTO) benefits ranging from 23 - 38 days per year for full-time, pro-rated for part-time employees. PTO days are granted based on the position grade and length of service.
Tuition Reimbursement Program
Benefit eligible employees may apply for tuition reimbursement benefits up to $4,000 per calendar year.
Employee Assistance Program (EAP)
Hallmark Health provides free to all its employees and their families a confidential resource to help with various issues encountered. Some of the services provided include: legal advice and consultation, counseling, financial information and resources, free will preparation, referrals and information on work-life issues, 24/7 access online and toll-free dialing, and more.
Hallmark Health System employees have the opportunity to elect coverage for other valued members of their household to ensure their health and protection.
Weekly Paychecks/Direct Deposit
Hallmark Health System has a weekly payroll and offers at no cost direct deposit to area banks.
Auto & Homeowners Insurance
Employees have the opportunity to purchase automobile, homeowners, and renter's insurance via payroll deduction.
Movie tickets, amusement parks, and other attractions are offered at a discount to employees through Working Advantage.
From time-to-time, Hallmark Health System offers a variety of seminars on subjects such as estate planning, financial planning, etc.
For more information, please contact the Benefits Office of Hallmark Health System at (781) 306-6550.
Employee Events with Discounts
Discount Tickets, Products and Services
Canobie Lake Park
|B Yoga Center - Melrose
Employee Rewards and Recognition
The Rewards and Recognition Committee is a cross-functional team, which meets two times a month to recognize employees and groups of employees for going above and beyond every day, in every interaction with every person they come into contact with. Monthly recognitions include Team of the Month, Employee of the Month and Way to Go Winners. In addition, the Committee also plans and participates in several employee events throughout the year. Current members of the Committee are:
Nancy Cloutier, Cochair
Melissa Roberto, Cochair
The Team of the Month recognition is awarded for the amazing work that numerous teams, groups, committees and departments perform either on a regular or occasional basis that directly relates to any of our five cornerstones: People, Quality, Service, Growth and Finance. The Team of the Month is given a luncheon celebration hosted by Alan G. Macdonald, president and chief executive officer; banners listing their team name are featured throughout our facilities; a framed certificate; and an opportunity to present at a leadership meeting.
Nomination forms may also be picked up in the human resources office at either Lawrence Memorial Hospital of Medford or Melrose-Wakefield Hospital.
Team of the Month: August 2016
Center for Weight Management and Weight-Loss Surgery
Patients say it over and over again. They get their lives back at the Center for Weight Management and Weight-Loss Surgery at Lawrence Memorial Hospital of Medford.
Many patients come to the center burdened by the emotional, mental and physical trials of long-term struggles with weight. They find compassion and lasting solutions in the care they receive from the dedicated team of physicians, nurse practitioners, nutritionists, behavioral health specialists and administrative staff. The close-knit team is kind, supportive and expert at helping patients lead healthier lives through structured plans and encouragement.
The center recently successfully completed recertification as a Bariatric Center of Excellence by the Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program. Surveyors distinguished the center for its best practices in staff education and noted that the program is one of the few nationwide that has a high functioning, multidisciplinary approach to bariatric surgery.
This nationally recognized excellence in quality is also paired with consistently above average patient satisfaction scores. Patients can’t say enough about how the team supports them every step of the way on the journey to change their lives.
The Employee of the Month recognition is awarded for the amazing work that an employee performs above and beyond their normal work responsibilities, which aligns directly with any of our five cornerstones: People, Quality, Service, Growth and Finance. The Employee of the Month receives a $50 American Express gift card, $100 from the Medical Staff, an Employee of the Month pin, a framed certificate and parking onsite for the month. Employees of the month are also considered for the Employee of the Year recognition. Employees of the Year are selected by the Rewards & Recognition Committee and receive one week of paid time off and $1,000.
Nomination forms for Employee of the Month may also be picked up in the human resources office at either Lawrence Memorial Hospital of Medford or Melrose-Wakefield Hospital.
Employee of the Month: August 2016
Marianne Downey, Interpreter Services Coordinator
Marianne is practically a one woman show. She coordinates all aspects of interpreter services for more than 4,000 interpreter requests each year for patients at Melrose-Wakefield Hospital, Lawrence Memorial Hospital and the physician offices of Hallmark Health Medical Associates.
Marianne arranges for interpreters in more than 25 languages as well as American Sign Language for patients with limited English proficiency. She coordinates with staff across numerous clinical areas, including nursing, the emergency departments and physician offices, and she coordinates immediate video interpreting for emergency situations as needed. Providing medically trained interpreters is an essential part of patient care that breaks down barriers and helps patients understand and communicate about their care.
Over the last year, Marianne has improved the interpreter fill rate to 98 percent, a three percent increase from an already high rate. She is a master organizer who maintains scheduling benchmarks, works across departments to avoid unnecessary expenses if cancellations are needed, and conducts both patient and provider surveys to evaluate the services. Marianne is also on call three to four times a week to cover after hours interpreter requests. Her dedication and commitment to providing this important service to patients is evident in all aspects of her work and makes a notable difference in the patient’s experience.
The Way to Go Recognition is a monthly, on-the-spot recognition of employees who perform an act that aligns directly with any of our five cornerstones: People, Quality, Service, Growth and Finance. Way to Go winners are awarded a special Way To Go Lanyard and a $25 American Express gift card.
Did you know?
Managers can be recognized for going above and beyond as well as fellow co-workers. A manager can be recognized by being given a “Way to Go” card. You can find Way to Go nomination forms online below or you can pick-up a form in the human resources department at both hospitals.
Way to Go Winners: August 2016
Kristen Clarke, CT Scan Technologist, Imaging Services
Kristen successfully encouraged a patient to follow through with a needed exam that the patient had repeatedly cancelled numerous times. Through her kind and calm approach, Kristen helped the patient overcome the hesitations. The patient even brought flowers to Kristen as a sign of appreciation.
Andrea Hogan, Physical Therapist, Rehabilitation Services
Andrea recently received feedback from the grateful family member of a patient. The patient’s family member praised Andrea for her professionalism and encouraging personality that has resulted in huge improvements in the patient’s quality of life.
Pauline Re, CT Scan Technologist, Imaging Services
Pauline received letters of gratitude from both a patient and the patient’s family member. Pauline’s kindness and caring to the frightened patient made a huge difference in the patient’s experience. The patient even called her an angel!
Kathleen Sherman, BSN, RN, Endoscopy
Kathie has volunteered her time to organize and mentor the Melrose High School internship program with Human Resources for several years. Most recently, she took two students with an interest in nursing under her wing and coordinated shadowing experiences for them on many of the nursing units. She met with the students regularly, provided them with orientations, answered their questions, offered career advice, and monitored their attendance and participation.
Trissa Therien, RD, LDN, Dietitian, Nutrition Services
Trissa has been recognized by a patient for her upbeat, encouraging, knowledgeable and down-to-earth attitude. Her sincere empathy and listening skills coupled with her willingness to find just the right tools for the patient has been instrumental in his success.