The Team of the Month recognition is awarded for the amazing work that numerous teams, groups, committees and departments perform either on a regular or occasional basis that directly relates to any of our five cornerstones: People, Quality, Service, Growth and Finance. The Team of the Month is given a luncheon celebration hosted by Alan G. Macdonald, president and chief executive officer; banners listing their team name are featured throughout our facilities; a framed certificate; and an opportunity to present at a leadership meeting.
Nomination forms may also be picked up in the Human Resources office at either Lawrence Memorial Hospital of Medford or Melrose-Wakefield Hospital.
Team of the Month: November 2016
Diabetes and Endocrinology Center
The staff at our Diabetes and Endocrinology Center has always stood out as outstanding. They are undeniably dedicated to quality, patient-centered care and are often praised by patients and colleagues alike.
Recently the two locations at Melrose-Wakefield Hospital and Lawrence Memorial Hospital of Medford, which are also affiliated with the renowned Joslin Diabetes Center, have integrated to operate as one practice. Throughout the integration process, the true colors of the staff shined –¬ their willingness to cooperate, cross train and work together in order to improve access to care for patients was clear.
To expand patient access, the center has opened all schedules between both locations, minimizing wait times and increasing ease of access for patients. The way the staff has embraced this transformation and banded together as one is quite impressive.
The staff is also highly engaged in making improvements through the organization’s innovation program. Quality and safety are always of the utmost importance. The center has had two quarterly innovation winners for their creative ideas that enhance safety and quality for both patients and staff.
Most notably, the way the staff cares for patients with kindness and attentiveness has always made them stand out. The center recently received praise from a patient who writes, “What a wonderful place and staff you have. You guys are doing it right. I really feel I am in good hands with these caring professionals!” The patient recognized the physicians, clinical educators, nutritionists and office staff, which is a testament to the group as a whole who are all focused on patients.
Hallmark Health is proud of all the amazing things the center is doing to care for our patients!