The Employee of the Month recognition is awarded for the amazing work that an employee performs above and beyond their normal work responsibilities, which aligns directly with any of our five cornerstones: People, Quality, Service, Growth and Finance. The Employee of the Month receives a $50 American Express gift card, $100 from the Medical Staff, an Employee of the Month pin, a framed certificate and parking onsite for the month. Employees of the month are also considered for the Employee of the Year recognition. Employees of the Year are selected by the Rewards & Recognition Committee and receive one week of paid time off and $1,000.
Nomination forms for Employee of the Month may also be picked up in the human resources office at either Lawrence Memorial Hospital of Medford or Melrose-Wakefield Hospital.
Employee of the Month: August 2016
Marianne Downey, Interpreter Services Coordinator
Marianne is practically a one woman show. She coordinates all aspects of interpreter services for more than 4,000 interpreter requests each year for patients at Melrose-Wakefield Hospital, Lawrence Memorial Hospital and the physician offices of Hallmark Health Medical Associates.
Marianne arranges for interpreters in more than 25 languages as well as American Sign Language for patients with limited English proficiency. She coordinates with staff across numerous clinical areas, including nursing, the emergency departments and physician offices, and she coordinates immediate video interpreting for emergency situations as needed. Providing medically trained interpreters is an essential part of patient care that breaks down barriers and helps patients understand and communicate about their care.
Over the last year, Marianne has improved the interpreter fill rate to 98 percent, a three percent increase from an already high rate. She is a master organizer who maintains scheduling benchmarks, works across departments to avoid unnecessary expenses if cancellations are needed, and conducts both patient and provider surveys to evaluate the services. Marianne is also on call three to four times a week to cover after hours interpreter requests. Her dedication and commitment to providing this important service to patients is evident in all aspects of her work and makes a notable difference in the patient’s experience.