The Employee of the Month recognition is awarded for the amazing work that an employee performs above and beyond their normal work responsibilities, which aligns directly with any of our five cornerstones: People, Quality, Service, Growth and Finance. The Employee of the Month receives a $50 American Express gift card, $100 from the Medical Staff, an Employee of the Month pin, a framed certificate and parking onsite for the month. Employees of the month are also considered for the Employee of the Year recognition. Employees of the Year are selected by the Rewards & Recognition Committee and receive one week of paid time off and $1,000.
Nomination forms for Employee of the Month may also be picked up in the Human Resources office at either Lawrence Memorial Hospital of Medford or Melrose-Wakefield Hospital.
Employee of the Month: September 2016
Krystal Arias, Billing Coordinator, Malden Family Health Center
Krystal has a reputation for being the most helpful, sincere person people meet. She strives to do her best at all times and is always willing to lend a hand.
Krystal began her tenure at Malden Family Health Center as a front desk associate and quickly sought out new areas to learn. She has cross-trained in referrals, medical records and billing. Today she manages billing for 14 providers with finesse and a proactive approach. Krystal has become an expert on the ins and outs of the different health insurance policies and maintains accurate information for the front desk staff. She has taken the initiative to reach out to new parents in the practice to assist them with registering newborns for health insurance and guide them through the process.
Krystal comes in early, stays late, and is constantly finding new and improved ways of doing things that make the office more efficient and information easier for staff and patients. If Krystal doesn’t know the answer to a question, she won’t stop until she finds it! Her positive demeanor and enthusiasm is evident and refreshing for her fellow coworkers, providers and patients.