Team of the Month 

The Team of the Month recognition is awarded for the amazing work that numerous teams, groups, committees and departments perform either on a regular or occasional basis that directly relates to any of our five cornerstones: People, Quality, Service, Growth and Finance.

The Team of the Month is given a luncheon celebration hosted by Alan G. Macdonald, president and chief executive officer; banners listing their team name are featured throughout our facilities; a framed certificate; and an opportunity to present at a leadership meeting.

Nomination Form

· Nominate Team of the Month online here

Nomination forms may also be picked up in the Human Resources office at Lawrence Memorial Hospital of Medford.

Team of the Month: July 2017

Hallmark Health Medical Associates, Malden Family Health Center


The team at Malden Family Health Center is often recognized for their excellent patient care and teamwork. They have pioneered the transformation to patient-centered medical homes at Hallmark Health and continue to attract the area’s top family medicine physicians and staff. Recently, the practice demonstrated another level of excellence when they responded to an unexpected emergency situation.

When a potentially hazardous odor was detected at the center, the team quickly went into action to execute emergency safety procedures. The entire center worked together to evacuate everyone from the building and to call emergency personnel. They collaborated with key staff at Hallmark Health and local responders, including the Maintenance Department and Ancillary and Support Services who ensured that all five floors in the building were safely cleared, the Boston Fire Department Hazardous Materials Response, Malden Fire Department, and Malden Police Department.

During the investigation, the center’s physicians and staff stayed in close proximity while their colleagues at the Stoneham location answered calls regarding patient care to maintain as little disruption to patient needs as possible.

The building was ultimately deemed safe and no serious injuries occurred. The center’s staff was cleared to return to the office. They followed up with all patient care activities that had been left abruptly, including making sure all lab samples were processed, calling patients, refilling prescriptions and preparing for the next day’s visits.

Although the situation was alarming and unexpected, the team exhibited professionalism, poise and dedication to one another and patients.



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