The Team of the Month recognition is awarded for the amazing work that numerous teams, groups, committees and departments perform either on a regular or occasional basis that directly relates to any of our five cornerstones: People, Quality, Service, Growth and Finance. The Team of the Month is given a luncheon celebration hosted by Alan G. Macdonald, president and chief executive officer; banners listing their team name are featured throughout our facilities; a framed certificate; and an opportunity to present at a leadership meeting.
Nomination forms may also be picked up in the human resources office at either Lawrence Memorial Hospital of Medford or Melrose-Wakefield Hospital.
Team of the Month: July 2016
HHMA primary care practices: Main Street in Medford and Malden Family Health Center in Malden and Stoneham
Three primary care locations of Hallmark Health Medical Associates recently achieved a milestone in the next generation of primary care delivery. HHMA Malden Family Health Center, with locations in Malden and Stoneham, and HHMA primary care at Main Street in Medford received recognition as level 3 patient-centered medical homes by the National Committee for Quality Assurance. A patient-centered medical home is a new model for delivering primary care services that provides ongoing comprehensive care for patients. The certification is based on rigorous standards for patient access, care coordination and continuous improvement.
With the new model of care in place, the medical home practices now coordinate the patient’s overall acute, chronic, preventive and wellness care. All staff members are part of the patient care team and responsible for ongoing care. To achieve this top recognition, staff at the three primary care sites underwent a transformation to redesign workflows, standardize policies and procedures, improve electronic health records and data reporting tools, and enhance patient communication.
Since transitioning to the new model of care, the practices have delivered an even higher level of quality care that has already resulted in improved outcomes and an increase in the number of patients on track with their care plans.
At HHMA Main Street in Medford, the team has focused on a number of key quality initiatives to enhance patient care. They offer care plan visits for all high risk patients, which gives patients one-on-one attention to lifestyle goals, community support services and self-management strategies to help patients improve their health and meet their treatment goals. The team also focused on outreach to diabetic patients and devised a structure for routine tests and support to ensure patients stay on track.
Likewise, Malden Family Health Center has improved quality and safety across their two medical home sites. They have improved referral and laboratory tracking, and they reach out directly to patients before and after visits to coordinate screenings, vaccines and appointments. The team has also improved the patient experience during office visits through a number of enhancements they implemented based on the feedback of patients.
Achieving medical home recognition required tremendous dedication and teamwork to restructure the practices and enable a better system for delivering health care. We are proud of the unified mission of these teams to care for every individual patient and improve the health of our communities.