Financial Assistance Policies

Are you having trouble paying your hospital bills?

Hallmark Health is a frontline caregiver providing medically necessary care for all people who present to its facility and locations regardless of ability to pay. Hallmark Health offers this care for all patients that come to our facilities 24 hours a day, seven days a week, 365 days a year. As a result, Hallmark Health is committed to providing all of our patients with high-quality care and services. 

State Programs

In Massachusetts, you may be able to get health insurance or help paying for your healthcare bills through state programs such as MassHealth, the Health Connector, or the Health Safety Net. To find out more about these state programs, visit Massachusetts Health Connector website. If you have questions or need assistance in completing your application, you may make an appointment with a Hallmark Health financial counselor at (781) 338-7111.

Hallmark Health Financial Assistance Programs

Hallmark Health works with individuals with limited incomes and resources to find available options to cover the cost of their care. The following documents will help explain and assist you in navigating the Hallmark Health Financial Assistance process. The complete Hallmark Health Financial Assistance Policy, and a “plain language” summary are provided in the links below and are available in English, Spanish, Haitian Creole, Chinese, Vietnamese, Portuguese, Italian, Greek, Hindi, French, Russian, and Arabic.

If you require a document or assistance in a language not listed here, Hallmark Health Interpreter Services support is available and will be provided at no cost.

Hallmark Health's Financial Assistance Application

Financial Assistance Policy (Plain Language-ENG)
Financial Assistance Policy (Full-ENG)

Financial Assistance Policy (Plain Language-ESP)
Financial Assistance Policy (Full-ESP)

Financial Assistance Policy (Plain Language-HCR)
Financial Assistance Policy (Full-HCR)

Financial Assistance Policy (Plain Language-CHS )
Financial Assistance Policy (Full-CHS)

Financial Assistance Policy (Plain Language-VIE)
Financial Assistance Policy (Full-VIE)

  Financial Assistance Policy (Plain Language-POR)
  Financial Assistance Policy (Full-POR)

  Financial Assistance Policy (Plain Language-ITA)
  Financial Assistance Policy (Full-ITA)

عربي (ARABIC)
  Financial Assistance Policy (Plain Language-ARA)
  Financial Assistance Policy (Full-ARA)

  Financial Assistance Policy (Plain Language)
  Financial Assistance Policy (Full)

  Financial Assistance Policy (Plain Language)
  Financial Assistance Policy (Full)

  Financial Assistance Policy (Plain Language)
  Financial Assistance Policy (Full)

  Financial Assistance Policy (Plain Language)
  Financial Assistance Policy (Full)

Credit and Collection Policy

The Hallmark Health Credit and Collection Policy outlines how and when we collect patient demographic and insurance information. The Credit and Collection Policy also governs how and when we bill insurance and bill the patient. The Credit and Collection Policy has been translated into the languages below. Please click on a language to read or print the policy.



Financial Counselors Contact Information

Melrose-Wakefield Hospital    Melrose-Wakefield Hospital   Lawrence Memorial Hospital of Medford
Joan Batten   Ann Pesaturo   Aminda Monteagudo
585 Lebanon Street   585 Lebanon Street   170 Governors Avenue
Melrose, MA 02176   Melrose, MA 02176   Medford, MA 02155
1st floor near Porter Street entrance   1st floor near Porter Street entrance   Next to Emergency Department
 (781) 979-3437    (781) 979-3593    (781) 306-6203



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