Financial Counseling

Many people today are not seeking healthcare when they need it for fear of payment, lack of insurance coverage or simply not knowing where to go for help. Residents of Massachusetts are eligible for health insurance and the financial counselors at Lawrence Memorial Hospital of Medford and Melrose-Wakefield Hospital are available to help families, individuals or couples obtain the care they need.

How can a financial counselor help?

The financial counselors at Lawrence Memorial Hospital and Melrose-Wakefield Hospital will

  • •  Help determine your eligibility for state-funded programs
  • •  Assist in the completion of applications for Financial Assistance.
  • •  Serve as your personal advocate between you and the State.
  • •  Refer you to additional state agencies who can provide assistance
  • •  Assist in scheduling medical appointments with physicians or for testing and procedures
  • •  Make the application renewal or re-enrollment process easier.

Who is eligible for assistance?

Any patient who is

  • •   pregnant
  • •   over 65
  • •   unemployed
  • •   uninsured or with limited insurance
  • •   disabled
  • •   HIV positive
  • •   low or median income
  • •   self employed

Or anyone who lives in Massachusetts and meets the state guidelines.

How to apply for financial assistance?

To apply for Financial Assistance, simply make an appointment with a financial counselor. Please bring the following proof of eligibility:

  1.  •  Wage income-two recent pay stubs or a letter from employer stating your gross income earned.
  2.  •  Self-employed-bring the most recent Federal 1040 Tax Return with relevant attachments.
  3.  •  Recipient of child support or alimony-bring proof of income
  4.  •  Unemployed-bring two recent unemployment pay stubs
  5.  •  Immigration status-bring one of the following: alien card, employment authorization, foreign passport, Visa, letter from INS or affidavit of an attorney.

Accessing financial counseling services is very easy. Financial counselors are available to meet in several locations in Medford and Melrose. Interpreter services are available upon request.

Call our Central Scheduling Department, 781-338-7111 and request an appointment.

Monday through Friday
8 a.m. to 5 p.m.

Melrose-Wakefield Hospital
585 Lebanon Street
Melrose, MA 02176

Financial Counselor, Joan Batten, 781-979-3437 or Ann Pesaturo, 781-979-3593

Lawrence Memorial Hospital
170 Governors Avenue
Medford, MA 02155

Financial Counselor, Aminda Monteagudo, 781-306-6203


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Request a Price Estimate

Are you having a procedure at one of our hospitals and wondering what it may cost? Are you concerned about what your responsibility for payment may be?

As a courtesy to our patients, Hallmark Health System can provide price estimates for hospital services.*

We want to make sure you are prepared in every way and on the road to recovery as soon as possible.

For a price estimate, call (781) 338-7447.

*Please note that estimates provided are based on the information known at the time of the request. They apply to hospital services and do not include the physician charge.


Financial Assistance Policies

Are you having trouble paying your hospital bills?

Hallmark Health is a frontline caregiver providing medically necessary care for all people who present to its facility and locations regardless of ability to pay. Hallmark Health offers this care for all patients that come to our facilities 24 hours a day, seven days a week, 365 days a year. As a result, Hallmark Health is committed to providing all of our patients with high-quality care and services. 

State Programs

In Massachusetts, you may be able to get health insurance or help paying for your healthcare bills through state programs such as MassHealth, the Health Connector, or the Health Safety Net. To find out more about these state programs, visit Massachusetts Health Connector website. If you have questions or need assistance in completing your applicaton, you may make an appointment with the Hallmark Health financial counselors at (781) 338-7111.

Hallmark Health Financial Assistance Programs

Hallmark Health works with individuals with limited incomes and resources to find available options to cover the cost of their care. The following documents will help explain and assist you in navigating the Hallmark Health Financial Assistance process. The complete Hallmark Health Financial Assistance Policy, and a “plain language” summary are provided in the links below, and are available in English, Spanish, Haitian Creole, Chinese, Vietnamese, Portuguese, Italian, Greek, Hindi, French, Russian, and Arabic.

If you require a document or assistance in a language not listed here, Hallmark Health Interpreter Services support is available and will be provided at no cost.

Hallmark Health's Financial Assistance Application

Financial Assistance Policy (Plain Language-ENG)
Financial Assistance Policy (Full-ENG)

Financial Assistance Policy (Plain Language-ESP)
Financial Assistance Policy (Full-ESP)

Financial Assistance Policy (Plain Language-HCR)
Financial Assistance Policy (Full-HCR)

Financial Assistance Policy (Plain Language-CHS )
Financial Assistance Policy (Full-CHS)

Financial Assistance Policy (Plain Language-VIE)
Financial Assistance Policy (Full-VIE)

  Financial Assistance Policy (Plain Language-POR)
  Financial Assistance Policy (Full-POR)

  Financial Assistance Policy (Plain Language-ITA)
  Financial Assistance Policy (Full-ITA)

عربي (ARABIC)
  Financial Assistance Policy (Plain Language-ARA)
  Financial Assistance Policy (Full-ARA)

  Financial Assistance Policy (Plain Language)
  Financial Assistance Policy (Full)

  Financial Assistance Policy (Plain Language)
  Financial Assistance Policy (Full)

  Financial Assistance Policy (Plain Language)
  Financial Assistance Policy (Full)

  Financial Assistance Policy (Plain Language)
  Financial Assistance Policy (Full)

Credit and Collection Policy

The Hallmark Health Credit and Collection Policy outlines how and when we collect patient demographic and insurance information. The Credit and Collection Policy also governs how and when we bill insurance and bill the patient. The Credit and Collection Policy has been translated into the languages below. Please click on a language to read or print the policy.



Financial Counselors Contact Information

Melrose-Wakefield Hospital    Melrose-Wakefield Hospital   Lawrence Memorial Hospital of Medford
Joan Batten   Ann Pesaturo   Aminda Monteagudo
585 Lebanon Street   585 Lebanon Street   170 Governors Avenue
Melrose, MA 02176   Melrose, MA 02176   Medford, MA 02155
1st floor near Porter Street entrance   1st floor near Porter Street entrance   Next to Emergency Department
 (781) 979-3437    (781) 979-3593    (781) 306-6203







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