When patients come to Hallmark Health for care they expect superior care delivered with the utmost concern for their safety and well being. Hallmark Health has an impressive record of safety, garnering state and national recognition for the excellence and safety of its programs. These superior results happen because physicians and staff stringently follow best practices, such as pre-surgical timeouts where the entire team must agree the appropriate patient, surgery, and medications are correct before surgery begins.
In addition, Hallmark Health has achieved superior scores from the state Department of Public Health on preventing infections for hip and knee surgeries. Hallmark Health also earned The Joint Commission’s Gold Seal of Approval by demonstrating compliance with the Commission’s national standards for healthcare quality and safety. The Commission is a national organization that seeks to improve the safety and quality of care by providing accreditation that supports performance improvement in health care organizations. Their comprehensive survey encompassed all aspects of inpatient and outpatient care at both hospitals. This achievement validates the high level of care Hallmark Health physicians, nurses and clinical staff provide and the system’s unwavering commitment to provide the highest levels of safety to their patients.
A few years ago Hallmark Health began a major transition to electronic medical record keeping and is now well ahead of more than 90 percent of hospitals in the country in this journey to Electronic Medical Records (EMR). For example, Hallmark Health nurses are using electronic devices that read barcodes on the patient’s wristband and the medication package to confirm that medication orders are correct. Use of these advanced technologies have proven to reduce the potential for medical incidents and improve patient safety and quality overall.
Hallmark Health also launched a very successful Fall Prevention Program, which involves identifying patients, who may be at risk for falls with indicators such as bright colored socks, signage in patient’s rooms and bed alarms, all of which alert caregivers to be extra vigilant with these patients.
Hallmark Health System is the premier, charitable provider of vital health services to Boston's northern communities. The system includes Lawrence Memorial Hospital of Medford; Melrose Wakefield Hospital, Melrose; Hallmark Health Cancer Center, Stoneham; The CHEM Center for MRI, Stoneham; Hallmark Health Medical Center, Reading; Hallmark Health VNA and Hospice, Malden; Lawrence Memorial/Regis College Nursing and Radiography Programs, Medford and Hallmark Health Medical Associates, Inc. Hallmark Health is affiliated with Massachusetts General Hospital for cardiology and Tufts Medical Center for neonatology.