Hallmark Health managers are learning the key principles on how to enhance their leadership and management skills. They developed department goals and aligned them so they expand on the five Hallmark Health cornerstones of excellence: people, quality, service, growth and finance. The managers also established the Hallmark Health Leadership Academy, with a personal improvement and training focus to reflect the deep commitment management and staff share throughout the system for this ongoing journey to excellence.

The journey toward achieving excellence brought significant achievements to Hallmark Health including the expansion and growth of the highly successful Bone and Joint Program, the introduction of the new Diabetes and Endocrinology Center at Lawrence Memorial Hospital of Medford, the latest in imaging technology, a strengthening of its quality and safety programs and the Boston Business Journal naming Hallmark Health to their “Best Places to Work” list for the sixth year in a row.

Achieving Excellence is a very important step forward for Hallmark Health. The system is differentiating itself from other community health care organizations through high quality performance and excellence in patient quality and safety, patient satisfaction and leading edge medical care. To do this every employee and every department is being held to higher standards for excellence and patient satisfaction; employees are adopting Achieving Excellence as a way of life, which illustrates the systems commitment to providing the very best and most clinically appropriate care to patients. The system’s journey toward Achieving Excellence is a major part of making good on that promise.

For more information about Hallmark Health, visit www.hallmarkhealth.org or follow us on Twitter at http://twitter.com/hallmarkhealth.

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Hallmark Health System is the premier, charitable provider of vital health services to Boston's northern communities. The system includes Lawrence Memorial Hospital of Medford, Melrose-Wakefield Hospital, Melrose, Hallmark Health Cancer Center, Stoneham, and Hallmark Health Medical Center.



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