April 5, 2013 – According to recent data released by the Center for Medicare & Medicaid Services, Hallmark Health System’s Emergency Departments (ED) at Lawrence Memorial Hospital (LMH) of Medford and Melrose-Wakefield Hospital (MWH), the average time patients spent in the ED before being seen by a healthcare professional was 29 minutes, which is better than the state average of 40 minutes and the national average of 30 minutes. In fact, HHS ED times were superior to any hospital ED in the region.
In the federal study, HHS also recorded quicker average times than other local hospitals for the time patients spent in the ED before being discharged with a time of 129 minutes. That’s far better than the state average of 152 minutes. HHS also averaged the fastest time in the region that patients spent in the ED before they were admitted to the hospital with an average 255 minutes. The state average for this category is 311 minutes and the national average was 277 minutes.
“We are very proud of these times,” explains Deborah Cronin-Waelde, RN, MSN, NEA-BC, ONC, system director of Emergency Services at HHS. “We believe the data provides a clear indication of the outstanding patient-centered care we provide that results in treating patients efficiently in a health emergency. Our staff remains committed to concentrating on the balance between efficiency and providing the highest levels of clinical quality, safety and patient satisfaction.”
Hallmark Health System is the premier, charitable provider of vital health services to Boston's northern communities. The system includes Lawrence Memorial Hospital of Medford; Melrose Wakefield Hospital, Melrose; Hallmark Health Hematology and Oncology Center, Stoneham; The CHEM Center for MRI, Stoneham; Hallmark Health Medical Center, Reading; Hallmark Health VNA and Hospice; Lawrence Memorial/Regis College Nursing and Radiography Programs, Medford and Hallmark Health Medical Associates, Inc. Hallmark Health is affiliated with Massachusetts General Hospital for cardiology and Tufts Medical Center for neonatology and the Joslin Diabetes Center for diabetes care.