Lawrence Memorial Hospital
and Melrose-Wakefield Hospital both offer the best in emergency medicine. Our staff of nurses, physicians, technologists and patient liaisons are here to provide you and your family with the highest quality in emergency care.

Hallmark Health System records fastest times in the region for emergency care

According to recent data released by the Centers for Medicare & Medicaid Services, Hallmark Health System’s (HHS) Emergency Departments (ED) at Lawrence Memorial Hospital (LMH) of Medford and Melrose-Wakefield Hospital (MWH), the average time patients spent in the ED before being seen by a health care professional was 29 minutes, which is better than the state average of 40 minutes and the national average of 30 minutes. In fact, HHS ED times were superior to any hospital ED in the region.

In the federal study, HHS also recorded quicker average times than other local hospitals for the time patients spent in the ED before being discharged with a time of 129 minutes. That’s far better than the state average of 152 minutes. HHS also averaged the fastest time in the region that patients spent in the ED before they were admitted to the hospital with an average 255 minutes. The state average for this category is 311 minutes and the national average was 277 minutes.

“We are very proud of these times,” explains Deborah Cronin-Waelde, RN, MSN, NEA-BC, ONC, system director of Emergency Services at HHS. “We believe the data provides a clear indication of the outstanding patient-centered care we provide that results in treating patients efficiently in a health emergency. Our staff remains committed to concentrating on the balance between efficiency and providing the highest levels of clinical quality, safety and patient satisfaction.”

Hallmark Health System continues to enhance the patient experience

Hallmark Health, which includes Lawrence Memorial Hospital of Medford and Melrose-Wakefield Hospital, is implementing a patient-centered transfer process for patients admitted to the hospital through the Emergency Departments. The process, the first of its kind at any hospital north of Boston, will enhance the patient experience with a focus on safety, quality and timeliness of transfer.

Over the past year, a multi-disciplinary team has been working to enhance the efficiency and quality of emergency care, reduce wait times and increase patient and family satisfaction.

Beginning this month, inpatient nurses will go to the Emergency Department to receive reports on newly admitted patients. This transfer of care will take place at the patient’s bedside in the Emergency Department and will include the patient, family member, the Emergency Department care team, (which includes a physician or physician assistant as well as a nurse) and the inpatient nurse assigned to the patient. Once this transfer of care is completed, the inpatient nurse accompanies the patient to their room.

How will this benefit the patient? Bedside report allows the patient the opportunity to discuss the working diagnosis and initial treatment plan with the entire care team. It also allows the patient and family members to alert the care team of any additional medical or personal issues of importance.

Deb Cronin-Waelde, RN, MSN, ONC, system director of Emergency Services at Hallmark Health System, in concert with this team, has reviewed and studied the healthcare literature on patient safety and medical errors, especially data that points to the potential for increased errors at the time of a patient’s transfer of care from the Emergency Department to an inpatient unit.

“The passion for patient and family centered care embedded within the culture at Hallmark Health System drove the entire clinical team to look at each other’s work flow,” she explained. “In doing so, our teams of nurses and physicians determined that meeting at the patient’s bedside, face-to-face with the clinical care team, the patient and their loved-ones, would enhance the quality and safety of their care and overall experience with us.”

Cronin-Waelde went on to say, “We are all very proud of the hard work and collaboration that all of the staff at every level of Hallmark Health System has put forth to implement this very important step toward enhancing the patient care in our hospitals. We believe our patient transfer system will be a best practice model for hospitals throughout Massachusetts.”

ed entrance

Watch our videos:

MWH Emergency - Department Emergency Angioplasty

LMH Emergency Department - Heart Attack and Stroke Patients


Our Emergency Department features:

  • Patient tracking technology to streamline and shorten patient stays.
  • Fully equipped and recently renovated treatment rooms to offer the best quality, most personal care possible in a private, family-focused area;
  • The latest technologies and new diagnostic capabilities and treatments;
  • Patient liaison to keep you and your family well informed throughout your stay

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