“The volunteer escort program was conceived so we could offer patients and visitors a more personalized experience when visiting the hospital,” said Steven Kapfhammer, Executive Vice President, Melrose-Wakefield Hospital. “When visiting the hospital, the last thing one should have to worry about is how to get to their destination. The volunteer escorts will help each person and family member find their way to their intended destination. It is our goal to provide this gold standard in customer service.”

Adults and high school students are currently being recruited to serve as volunteer escorts. Interested parties should be energetic, very comfortable walking, and have good social and communicative skills. For more information on participating in the Melrose-Wakefield Hospital volunteer escort program, call Judy Worthley, System Manager of Volunteer Services, Hallmark Health, at (781) 979-3091. For more information about the hospital, call (781) 979-3000 or visit http://www.hallmarkhealth.org/melrose.html.


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Hallmark Health System is the premier, charitable provider of vital health services to Boston's northern communities. The system includes Lawrence Memorial Hospital of Medford, Melrose Wakefield Hospital, Melrose, Hallmark Health Cancer Center, Stoneham, Hallmark Health Medical Center, Reading, Hallmark Health VNA and Hospice, Malden, Lawrence Memorial/Regis College Nursing and Radiography Programs, Medford, and Ell Pond Medical Associates. Hallmark Health is affiliated with Massachusetts General Hospital for cardiology and Tufts-New England Medical Center for neonatology.

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